Bilingual Customer Care Representative

hace 3 días


Ciudad de México, Ciudad de México American Express A tiempo completo
Customer Service Professional with Multilingual Expertise

At American Express, we're committed to delivering exceptional customer experiences. As a Customer Service Professional with Multilingual Expertise, you'll play a vital role in helping our customers navigate their financial journey, providing personalized support in multiple languages.

Key Responsibilities:
  • Deliver world-class customer service to clients in multiple languages, ensuring a seamless and personalized experience.
  • Utilize consultative selling skills to understand customer needs, tailor solutions, and deepen relationships.
  • Collaborate with cross-functional teams to resolve complex customer inquiries and address account-specific needs.
  • Maintain up-to-date knowledge of products and services to provide expert guidance and recommendations.
Requirements:
  • Strong written and communication skills to effectively interact with customers in multiple languages.
  • Ability to work in a fast-paced, dynamic environment with a high volume of customer interactions.
  • Resilience and adaptability to manage changing priorities, meet performance goals, and maintain a positive attitude.
  • Technical proficiency in multiple computer systems and applications to efficiently resolve customer inquiries.
What We Offer:
  • Competitive base salaries and bonus incentives.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible work arrangements and schedules with hybrid and virtual options.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers and confidential counseling support.
  • Opportunities for career development and training.


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