Manager, Customer Support

hace 5 meses

Guadalajara, México Salesloft A tiempo completo

**Manager, Customer Support (Mexico)**

Location: Guadalajara (Remote)

**WHY YOU'LL LOVE SALESLOFT**:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development.

Headquartered in Atlanta, Georgia, with offices in San Francisco, New York, London, and Guadalajara, Salesloft has over 450 employees and is growing rapidly. As a testament to our Organizational Health, Salesloft has been named twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' featured by The New York Times as a start-up on a path to a $1B valuation, and has been recognized as a '#1 Best Place to Work in Atlanta' three separate years. Salesloft is ranked #1 in the emerging category of Sales Engagement software and is on a mission to equip companies to maximize revenue by creating a fantastic buying experience.

We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have much fun along the way. Come join us

**THE OPPORTUNITY**:
Although we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At Salesloft, our Managers of Customer Support are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will coach and mentor a team of Customer support agents who act as front-of-the-line help in getting our customers back to engaging with their buyers as quickly as possible. You will be a point of escalation to determine root cause for difficult-to-solve customer problems.

In addition to working with outstanding colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support an impactful and revolutionary software that is changing how sellers serve their buyers. You will have an opportunity to make a difference.

**WHAT WE'RE LOOKING FOR**:
We seek a strong people leader with extensive Customer Support experience who loves coaching a team to solve puzzles. Someone who doesn't mind getting their hands dirty and work directly with customers when needed, but also coach up our agents to ensure our growing Customer base feels the "Customer Love" with prompt support and a personal touch.

You enjoy using data to help individuals grow to their potential. You share trends with our Product, Engineering, and Customer Success teams. You are proactive and bias toward action is an instinct of yours.

Our Mexico-based agents are part of the backbone of the Customer Support organization. We are looking for someone who can ensure Customer Support stays culturally aligned with regional employees and can help own the MX Support Team experience.

If you're looking for an opportunity to learn more, do more, and become more than previously possibleif you're passionate about innovation, growth and serving customers and thrive in a fast-paced, developmental environment, then becoming a Manager, Customer Support** is the career path for you**

**THE Team**

The Support Team consists of Support professionals with a strong desire to learn and help customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

**What You'll Do**:
On a day-to-day basis, you will be responsible for training and mentoring a team of Customer Support Agents, resolving customer escalations, creating and maintaining internal learning and diagnostic documentation, and analyzing reports on support metrics.

You will also lead cross-departmental projects to drive a better, more effortless Customer and Agent experience. You'll be in tune with our current customer requests and raise bugs/product enhancements or other key insights across the company. Help create the best place to be a Support Agent and the best place to be a Customer.

Finally, you will be our eyes and ears for the Mexico region-based support team members to ensure their fantastic experience.

**The Skillset**
- 1+ years of experience managing employees and building and maintaining high-performance teams
- A strong coach with high-emotional intelligence. Able to teach others of varying learning styles
- Able to keep up with the Salesloft Platform and understand the latest in features/functionality.
- Exceptional interpersonal skills, analytical, and critical thinking skills
- Ability to communicate with the C-Suite both internally and externally
- Previous experience with Salesforce Service Cloud is a bonus but not a deal breaker
- Experience building reports and analyzing data
- Always ready to get your hands dirty and help the team and our customers

**WITHIN ONE MONTH, YOU'

  • Customer Support Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Job Title: Customer Support ManagerAt Salesloft, we're seeking a highly skilled Customer Support Manager to lead our fast-growing and high-performing customer support team. As a key member of our organization, you will be responsible for coaching and mentoring a team of Customer Support Agents, resolving customer escalations, and creating and maintaining...

  • Customer Support Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Join Our Team as a Customer Support ManagerWe are seeking a highly skilled and experienced Customer Support Manager to join our team at Salesloft. As a key member of our fast-growing and high-performing customer support team, you will be responsible for coaching and mentoring a team of Customer Support Agents who act as front-of-the-line help in getting our...

  • Administrative Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Administrative Manager A tiempo completo

    Job Description**Job Title:** Commercial Manager**Job Summary:** We are seeking a highly skilled Commercial Manager to join our team. The successful candidate will be responsible for managing the human, financial, and material resources of the branch to maximize their utilization and focus on meeting sales objectives and delivering the requested products in...

  • Administrative Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Administrative Manager A tiempo completo

    **Job Summary**:As an Administrative Manager, you will be responsible for managing the human, financial, and material resources of the branch to maximize their utilization and focus on meeting sales objectives and delivering the requested products in a timely manner by customers, maintaining high standards of quality and safety.**Key...

  • Technical Customer Support Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Jumpcloud A tiempo completo

    **About JumpCloud**At JumpCloud, we're dedicated to making work happen by centralizing management of user identities and devices. Our innovative platform enables small and medium-sized enterprises to adopt Zero Trust security models, empowering them to focus on growth and success.**About the Role**We're seeking a visionary leader to manage and build a...

  • Operations Manager

    hace 2 semanas

    Guadalajara, Jalisco, México Uber A tiempo completo

    About the RoleThe Retail Operations Manager is a key position that oversees the operational performance of Uber's Greenlight locations. This role is responsible for driving excellence in customer support, ensuring that our driver-partners receive top-notch service and experience.As a Retail Operations Manager, you will lead a team of experts who will own the...

  • Customer Support Agent

    hace 1 mes

    Guadalajara, Jalisco, México SalesLoft A tiempo completo

    The Opportunity:SalesLoft is seeking a highly motivated and analytical Customer Support Agent to join our fast-growing and high-performing customer support team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring our customers have a positive experience with our Sales Engagement platform.What We're...

  • Customer Success Manager

    hace 4 semanas

    Guadalajara, Jalisco, México GlobalLogic A tiempo completo

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at GlobalLogic. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional service, support, and guidance throughout their journey with our company.Key Responsibilities:Develop and execute...

  • Customer Support Agent

    hace 5 meses

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**:Customer Support Agent**: **Location: Guadalajara, MX (Remote)** **THE OPPORTUNITY**: While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains the nation's elite talent. At Salesloft, our Customer Support Agents are pivotal to...

  • Customer Care Manager

    hace 5 días

    Guadalajara, México Sidel A tiempo completo

    Customer Care Manager with technical knoleges in complete lines of production. **Your Mission**: - Collect and filter customer calls, identify needs and answer or manage accordingly any technical request in compliance with theHSS&E standards to ensure general support requests from customers are answered. - Issue Service Request for intervention and ensure...

  • Commercial Manager

    hace 5 meses

    Guadalajara, México ADMINISTRATIVE MANAGER A tiempo completo

    Important transnational company of Chemical products **Escolaridad**: Nível superior deseable LAE, Ing. Industrial, Ing. Química o a fin. - Inventory Control - Purchasing and supplier - Billing - Human capital - Budgets - Petty Cash **Knowledge**: - Market analysis, - Commercial strategies and development of business niches, - Prospecting and customer...

  • Customer Service Manager

    hace 3 semanas

    Guadalajara, Jalisco, México Palo Alto Networks A tiempo completo

    Job DescriptionYour CareerThe Support Account Manager plays a pivotal role in ensuring our customers receive exceptional service and support from Palo Alto Networks.As a key partner to the Account Team, the SAM develops a deep understanding of the customer's security and business priorities to address, solve, and support all customer issues efficiently.Your...

  • Customer Support Representative

    hace 2 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    **Job Title:** Customer Support Representative****Job Summary:** We're seeking a skilled Customer Support Representative to join our fast-growing support team at Salesloft. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and providing timely support to our customers.**Key...

  • Customer Support Advocate

    hace 2 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Job SummaryWe are seeking a Customer Support Advocate to join our team at Helpware. This role is responsible for providing excellent customer service and support to clients, serving as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

  • Customer Support Agent

    hace 5 meses

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**: Client Support Agent **Location**:Guadalajara, MX (Remote) **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps...

  • Customer Support Agent

    hace 6 meses

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**: Client Support Agent **Location**:Guadalajara, MX **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps brands...

  • Customer Service Manager

    hace 3 semanas

    Guadalajara, Jalisco, México At&T Mexico A tiempo completo

    At AT&T, we're committed to delivering exceptional customer experiences. As a Customer Service Manager, you'll play a critical role in leading our team of Customer Advocates who provide top-notch support to our customers.Key Responsibilities:Lead a team of Customer Advocates who manage customer inquiries, complaints, and billing issues with the highest level...

  • Customer Success Manager

    hace 4 semanas

    Guadalajara, Jalisco, México Hitachi Vantara Corporation A tiempo completo

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Hitachi Vantara Corporation. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional support and guidance throughout their journey with our products.Key Responsibilities:Develop and execute customer...

  • Customer Support Specialist

    hace 5 meses

    Guadalajara, México Teampay A tiempo completo

    Teampay introduces a revolutionary approach to spend management, providing proactive controls and real-time visibility to CFOs, Controllers, and Finance teams without impeding employees. Teampay's distributed spend management platform powers your purchasing needs from request to payment and reconciliation. Employees appreciate the seamless experience, while...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, Jalisco, México Ntt Data Services A tiempo completo

    **Job Opportunity for Customer Support Professionals**Are you passionate about delivering exceptional customer service and technical support? We are seeking a highly skilled Customer Support Specialist to join our team at NTT Data Services.**Key Responsibilities:**Provide general L1 support for hardware and MS Office packagesAnswer technical support calls...