Customer Support Manager
hace 2 semanas
At Salesloft, we're seeking a highly skilled Customer Support Manager to lead our fast-growing and high-performing customer support team. As a key member of our organization, you will be responsible for coaching and mentoring a team of Customer Support Agents, resolving customer escalations, and creating and maintaining internal learning and diagnostic documentation.
Key Responsibilities:
- Train and mentor a team of Customer Support Agents
- Resolve customer escalations and create and maintain internal learning and diagnostic documentation
- Lead cross-departmental projects to drive a better, more effortless Customer and Agent experience
- Help create the best place to be a Support Agent and the best place to be a Customer
Requirements:
- 1+ years of experience managing employees and building and maintaining high-performance teams
- A strong coach with high-emotional intelligence
- Able to keep up with the Salesloft Platform and understand the latest in features/functionality
- Exceptional interpersonal skills, analytical, and critical thinking skills
- Ability to communicate with the C-Suite both internally and externally
About Salesloft:
Salesloft is a rapidly growing company that is changing the way sellers serve their buyers. We're looking for a talented Customer Support Manager to join our team and help us achieve our mission of creating a fantastic buying experience.
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