![Transplace de Mexico Global](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist Ii
hace 2 semanas
**About the Role**
This role, in our Monterrey center of excellence, is responsible for operational success with one or more of our Canadian customers. This includes making sure freight is delivered on-time and efficiently.
- Manage day-to-day aspects of booking, shipping, tracking
- Secure capacity for loads
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Utilize TMS to actively manage on-time performance and automation objectives
**Basic Qualifications**
- Bachelor’s Degree complete **AND **one year of work experience with customer interaction and communication - **or**:
- Bachelor's Degree in progress **AND **two years of work experience with customer interaction and communication
- Excellent English language skills - verbal and written
- Schedule Monday - Friday 6 am - 3 pm
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