Customer Support Specialist Ii

hace 2 semanas

Monterrey, México Uber Freight A tiempo completo

**About the Role**

Uber Freight company is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage day-to-day aspects of booking, shipping, tracking, and billing on shipments.
- Secure capacity for loads.
- Leverage carrier relationship to influence capacity awards during tight markets.
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services.
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty.
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary.
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
- Correspond with customer and carrier regarding detention information.
- Communicate and gain approval for expedite shipments.
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow.
- Rate Quotes.
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal.
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement.
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization.
- Set-up new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives.

**Basic Qualifications**
- 1-2 years related experience.
- Bachelor’s degree.
- Logistics Knowledge.
- Proactive.
- Customer Focus.

**Preferred Qualifications**
- Knowledge of Freight Industry.
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report).
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
- 1 - 2 Years of customer service experience.

**Acerca de Uber Freight**

**EEOC**

Uber Freight se enorgullece de ser un empleador de igualdad de oportunidades/acción afirmativa. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley. También consideramos solicitantes calificados independientemente de sus antecedentes penales, de acuerdo con los requisitos legales.

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