Customer Support Specialist

hace 2 meses


Desde casa, México Affirma Consulting A tiempo completo

**We are hiring individuals fluent in Portugese or Spanish or English**

**Estamos contratando personas que hablen fluidamente portugués, español o inglés.**

**Estamos contratando pessoas fluentes em português, espanhol ou inglês.**

Affirma is expanding its presence in Mexico and continuing to hire many talented individuals. Affirma offers exciting projects, a relaxed culture, and a flexible work environment.

We are seeking 9 customer support specialists accommodating our 24-hour operational needs with a variety of shifts.

Qualities and Requirements:

- Minimum 2 years experience in Customer Service
- Minimum 1 year in a help desk support position
- Comfortable responding to critical incidents in the workplace
- Computer skills are mandatory
- Strong Communicator
- Attention to detail
- Highly motivated, Self-starter

Responsibilities and Duties:

- Respond to situations from customers such as badge reissuing, password reset, computer network issues

Affirma is an Equal Opportunity Employer and does not make employment decisions or otherwise discriminates based on race, creed, color, national origin, sex, military status, sexual orientation, or the presence of any sensory, mental, or physical disability, genetic information, or any other category protected by law.

**Spanish**:
Affirma está expandiendo su presencia en México y continúa contratando a muchos profesionales talentosos. Affirma ofrece proyectos emocionantes, una cultura relajada y un entorno de trabajo flexible.

Estamos buscando 9 especialistas en soporte al cliente que puedan acomodarse a nuestras necesidades operativas de 24 horas con una variedad de turnos.

**Cualidades y Requisitos**:

- Mínimo 2 años de experiência en Servicio al Cliente.
- Mínimo 1 año en una posición de soporte técnico.
- Cómodo respondiendo a incidentes críticos en el lugar de trabajo.
- Habilidades informáticas obligatorias.
- Paciencia y empatía.
- Gran capacidad de comunicación.
- Atención al detalle.
- Altamente motivado y con iniciativa propia.

**Responsabilidades y Deberes**:

- Comunicarse de manera efectiva y eficiente con los clientes a través de llamadas telefónicas, chats y correos electrónicos.
- Navegar a través de múltiples plataformas para resolver problemas de los clientes.

Affirma es un Empleador con Igualdad de Oportunidades y no toma decisiones de empleo ni discrimina en función de raza, credo, color, origen nacional, sexo, estado militar, orientación sexual o la presencia de cualquier discapacidad sensorial, mental o física, información genética o cualquier otra categoría protegida por la ley.

**Portugese**:
Affirma está expandindo sua presença no México e continua contratando muitos profissionais talentosos. Affirma oferece projetos empolgantes, uma cultura descontraída e um ambiente de trabalho flexível.

Estamos buscando 9 especialistas em suporte ao cliente que possam atender às nossas necessidades operacionais de 24 horas com uma variedade de turnos.

**Qualidades e Requisitos**:

- Mínimo de 2 anos de experiência em Atendimento ao Cliente.
- Mínimo de 1 ano em uma posição de suporte técnico.
- Habilidades em informática são obrigatórias.
- Paciência e empatia.
- Forte capacidade de comunicação.
- Atenção aos detalhes.
- Altamente motivado e pró-ativo.

**Responsabilidades e Deveres**:

- Navegar por várias plataformas para resolver problemas dos clientes.

Affirma é um Empregador com Igualdade de Oportunidades e não toma decisões de emprego nem discrimina com base em raça, credo, cor, origem nacional, sexo, status militar, orientação sexual, presença de qualquer deficiência sensorial, mental ou física, informações genéticas ou qualquer outra categoria protegida por lei.

Pay: $14,000.00 - $18,000.00 per month

Idioma:

- Inglés (Obligatorio)

Work Location: Remote

Application Deadline: 29/10/2024


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