Customer Support Specialist Us
hace 2 meses
**About us**:
**About us**
CopeCart is a fast-growing start-up headquartered in Berlin, Germany, with our Product Development & Support Center in Lviv, Ukraine. Our focus is on selling digital products like e-books, coaching, online seminars, tickets etc. With our diverse and international team, CopeCart is already present in many countries to provide our customers with best-in-class e-commerce solutions and the best possible customer experience.
We enable our vendors to forget the tedious and time-consuming paperwork and focus entirely on their business goals. Our sales platform sees itself as a full-service provider that supports the vendor in all phases of the process - from setting up the product, through sales, payment processing
and accounting, to the subsequent analysis of comprehensive statistics. We stand for flexibility, creativity and start-up mentality.
**To expand our Customer Support Team in the US**, we are looking for two **Customer Supporters** as soon as possible. We are looking for someone to work between Wednesday to Sunday or Thursday to Monday, in order to cover the support service during the weekends.
**Your requirements**:
- Native (or near native) in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
**Your Benefits**
- Varied challenges with a high degree of personal responsibility
- 100% remote, but mainly together with us
- Collaboration in an ambitious & passionate team
- Regular team events and flat hierarchies
- Competitive compensation
- An open and dynamic working environment with regular coffee-talks, flat hierarchies
- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
- And last but not least: a lot of fun, committed colleagues and flexible working hours
**Your tasks**:
**This is your mission as a Customer Supporter**:
- You are the contact person for business customers
- Answer inbound customer requests and document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented
- User support via chat function
**Your profile**:
**Your requirements**:
- Native (or near native) in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality
**What you can expect at CopeCart**:
**Your Benefits**
- Varied challenges with a high degree of personal responsibility
- 100% remote, but mainly together with us
- Collaboration in an ambitious & passionate team
- Regular team events and flat hierarchies
- Competitive compensation
- An open and dynamic working environment with regular coffee-talks, flat hierarchies
- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
- And last but not least: a lot of fun, committed colleagues and flexible working hours
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