Customer Support Specialist Us

hace 2 meses


Desde casa, México CopeCart GmbH A tiempo completo

**About us**:
**About us**
CopeCart is a fast-growing start-up headquartered in Berlin, Germany, with our Product Development & Support Center in Lviv, Ukraine. Our focus is on selling digital products like e-books, coaching, online seminars, tickets etc. With our diverse and international team, CopeCart is already present in many countries to provide our customers with best-in-class e-commerce solutions and the best possible customer experience.

We enable our vendors to forget the tedious and time-consuming paperwork and focus entirely on their business goals. Our sales platform sees itself as a full-service provider that supports the vendor in all phases of the process - from setting up the product, through sales, payment processing
and accounting, to the subsequent analysis of comprehensive statistics. We stand for flexibility, creativity and start-up mentality.

**To expand our Customer Support Team in the US**, we are looking for two **Customer Supporters** as soon as possible. We are looking for someone to work between Wednesday to Sunday or Thursday to Monday, in order to cover the support service during the weekends.

**Your requirements**:

- Native (or near native) in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality

**Your Benefits**
- Varied challenges with a high degree of personal responsibility
- 100% remote, but mainly together with us
- Collaboration in an ambitious & passionate team
- Regular team events and flat hierarchies
- Competitive compensation
- An open and dynamic working environment with regular coffee-talks, flat hierarchies
- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
- And last but not least: a lot of fun, committed colleagues and flexible working hours

**Your tasks**:
**This is your mission as a Customer Supporter**:

- You are the contact person for business customers
- Answer inbound customer requests and document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues to higher tiers of support as defined and documented
- User support via chat function

**Your profile**:
**Your requirements**:

- Native (or near native) in English
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
- Demonstrate patience when communicating and solving issues
- Treat all data and personal information with utmost confidentiality

**What you can expect at CopeCart**:
**Your Benefits**
- Varied challenges with a high degree of personal responsibility
- 100% remote, but mainly together with us
- Collaboration in an ambitious & passionate team
- Regular team events and flat hierarchies
- Competitive compensation
- An open and dynamic working environment with regular coffee-talks, flat hierarchies
- New challenges every day offer you the opportunity to contribute your ideas and help shape your own development.
- And last but not least: a lot of fun, committed colleagues and flexible working hours



  • Desde casa, México Dealfront A tiempo completo

    **About Dealfront**: We are a remote-first, international SaaS company helping businesses maximise their revenue potential in Europe and the US with our Go-To-Market SaaS Platform. We are the successful merger of Leadfeeder and Echobot, bringing two industry leaders together. What makes us unique? With origins in Finland and Germany, the country with the...

  • Support Specialist

    hace 6 meses


    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...

  • Collections Specialist

    hace 3 días


    Desde casa, México Shiji, US Inc. A tiempo completo

    Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016,...


  • Desde casa, México The Instant Group A tiempo completo

    **Description**: **The Role** Join our dynamic team as an Customer Support Specialist, where you’ll play a crucial role in ensuring our external users have a seamless experience with our cutting-edge SaaS platform. You’ll be the go-to problem solver, using your expertise to manage technical issues and queries and providing exceptional customer...


  • Desde casa, México Glue Up A tiempo completo

    We’re looking for a Customer Support Specialist with a proven track record in customer support to help take care of our customers during our ongoing global expansion. We have experienced an unprecedented demand for our award-winning solutions, with existing clients like the Queens Chamber of Commerce, Deloitte, Virginia Tech, and others, we have an...


  • Desde casa, México Intellect A tiempo completo

    We are looking for a Customer Support Associate to assist our customers with technical problems and other general concerns when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions, guiding product users through features and functionalities, and other associated duties. To be...


  • Desde casa, México US Appliance A tiempo completo

    US Appliance Repair Customer Service Representative - Give exceptional customer service - Organize and route incoming telephone calls - Able to be multi-player - Computer skills - Use Smartsheet for very basic functions - Must be able to manage time effectively Customer service representative with other office responsibilities. Hourly pay will increase...


  • Desde casa, México Research Solutions A tiempo completo

    Role As a Customer Support Agent at Research Solutions, you will take part in our customer care activities by providing information about our products, and efficiently answering questions and resolving situations that our clients may face and need assistance with. This is a remote position based in Mexico, and reports to the Customer Support Team...

  • Support Specialist

    hace 3 meses


    Desde casa, México Etsy A tiempo completo

    **Company Description** Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems...


  • Desde casa, México Frontdesk Anywhere Inc. A tiempo completo

    Mexico Based - Remote **About the role**: Frontdesk Anywhere is an award winning cloud-based property management system for independent hotels and management groups. It provides hoteliers with a platform that streamlines operations, increases revenue and enhances the guest experience. Based in San Francisco with offices worldwide, Frontdesk Anywhere serves...


  • Desde casa, México Ruptela A tiempo completo

    Ruptela is looking for a Spanish and English speaking Technical Support Specialist to join our talented Operations and Customer Experience team! We provide fleet management solutions based on GPS tracking and real-time vehicle monitoring and control. We develop and manufacture full solution and provide it along with in-depth knowledge and support. This way...


  • Desde casa, México TripleTen A tiempo completo

    **TripleTen** _is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack...


  • Desde casa, México Engage A tiempo completo

    Come join the Digital Account Management team at a startup that is growing exponentially. This is the opportunity to put your career trajectory on a rocket ship. We offer a platform for SMB's to be able to manage their website, hosting, security, and domain registration, all under one roof. We also provide ongoing support via a dedicated Digital Account...

  • Customer Support

    hace 6 meses


    Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    **Cápita Works** was founded in 2020, amid a global pandemic, to provide people with remote jobs to work from home and offer small and medium-sized companies in the US access to the best remote talent in Mexico. We are still striving to find the best talent in Mexico, individuals who are eager to be part of an innovative environment and **work remotely**...


  • Desde casa, México Busbud A tiempo completo

    **About us**: At Recorrido, we are proud because we are the largest OTA for ground travel in Chile! That's not all: We are expanding in LATAM and have revolutionized the intercity bus industry, making a real positive impact on the lives of millions of people who travel by bus every month. What sets us apart is our commitment to not only serving travelers but...

  • Customer Success

    hace 6 meses


    Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...


  • Desde casa, México EmprexAi.com A tiempo completo

    Technical Support Specialist **Key Responsibilities**: - Provide excellent customer support for individuals with varying technical expertise. - Diagnose and resolve website-related issues through effective communication and problem-solving. - Educate and empower users in understanding website development tools and features. - Collaborate with the...


  • Desde casa, México TaxDome A tiempo completo

    **Customer support team member** TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain...


  • Desde casa, México Beame A tiempo completo

    **About BEAME Medical Technology Limited**: **Job Summary**: We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide...


  • Desde casa, México Swapcard A tiempo completo

    **What you will be doing**: - Support all users of the platform before, during, and after their event - Run regular webinars for event organizers and exhibitors - Help the event team create content for attendees, exhibitors and organizers - Provide online and/or onsite support for events throughout their duration - Be the voice of users to improve the...