Customer Success Executive
hace 7 meses
**¿Qué estamos buscando?**
Estamos buscando al mejor **Customer Success Executive**, para ser parte de nuestro equipo. Las funciones principales del puesto consisten en ser el primer punto de contacto de los clientes con Xepelin ayudándoles a solucionar sus dudas, bajar el feedback de cliente con Customer Success para realizar mejoras en la plataforma. Es así como el CSE de Xepelin juega un rol fundamental de articulación entre Producto y Ventas.
**Vas a tener la oportunidad de**:
- Resolución de tickets de soporte siendo un contacto amable y rápido con el cliente.
- Levantar los dolores recurrentes de nuestros clientes al área de Customer Success.
- Onboarding a clientes para la autogestión.
- Identificación de oportunidades para la automatización y optimización de procesos.
**¿Qué te hará tener éxito?**:
- Habilidades de comunicación desarrolladas y poder de convencimiento.
- Gusto en el proceso de negocio, dar feedback, aprender, querer descubrir nuevas formas y oportunidades sobre cómo atender mejor a nuestros clientes.
- Entusiasta, positivo, energético, amable
**Lo que nos llamará mucho la atención**:
- Conocimientos básicos de conceptos financieros.
- Experiência en áreas de soporte al cliente o afín.
- Experiência de trabajo en fintech, empresas del sector financiero o similares.
- Conocimiento de Hubspot u otra herramienta de CRM.
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