Manager, Success Guide

hace 2 semanas


Ciudad de México CDMX Salesforce A tiempo completo

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

**Job Category**:
Customer Success Group

**Job Details**:
The role of the Success Guide Manager is a forward-thinking leader responsible for hiring, building and developing a team of Success Guides focused on the virtual delivery of 1:1 educational engagements with customers. 1:1 engagements are designed to increase adoption, provide functional best practices and product education while ensuring Customer Success.

In this role you will ensure consistent delivery best practices are applied and influence the overall global engagement and delivery approach. Ensuring the success of our Success Guides while securing the highest CSAT and business outcomes is a top priority. This is an incredible opportunity to become part of a leading team that drives growth and expertise across the most innovative company in the world.

**Responsibilities**:

- Own all facets of day-to-day management of the Success Guide team including:

- Training and career development
- Coaching to drive high-quality deliveries that lead to successful customer business outcomes
- Managing team capacity and driving productivity targets
- Manage a high performing team that consistently delivers on and/or exceeds, the high standards of the team and makes a strong impact to Salesforce.
- Report on engagement activity and deliver feedback on weekly scorecard and productivity metrics to senior management
- Laser-focused on driving operational and business performance. Collaborates with other Success Guide Managers on the execution of business objectives and support programs to drive operational excellence
- Shadows Success Guide engagement to ensure quality and professionalism in delivery
- Recognizes trends and skill gaps and works with both internal stakeholders to address these gaps and execute solutions to respond to business and customer needs. Works to up-level their team to address and close skill gaps.
- Leads the team with empathy and inclusion and provides an environment for collaboration, honest feedback and support.

**Experience and Desired Skills**:

- BA/BS Degree (or equivalent)
- 3 years of people management experience and strong coaching and personnel development skills
- Strong analytical skills with the ability to oversee and manage the Success Guides team’s Business Metrics, productivity and outcomes leveraging the Salesforce platform
- Self-directed has the ability to prioritize, multi-task and perform effectively under pressure.
- Strong verbal and written communication skills, as well as, excellent presentation skills
- Knowledge of the Salesforce ecosystem

Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. 

Salesforce welcomes all.


  • Success Guide

    hace 2 semanas


    Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Ciudad de México, Ciudad de México Crossover A tiempo completo

    Technical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to maximize customer success with our product suite. This role involves decoding product usage trends, unearthing customer pain points, and translating this wealth of information into actionable insights.The ideal candidate will have at least 3 years of...


  • Ciudad de México, Ciudad de México Crossover A tiempo completo

    Technical Customer Success ManagerCrossover is seeking a skilled Technical Customer Success Manager to drive customer success with our product suite. As a key member of our team, you will bridge direct customer feedback with our product teams and harness impactful AI solutions to maximize customer success.This role requires at least 3 years of experience in...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México RPMGlobal A tiempo completo

    We are seeking a highly motivated and results-driven Customer Success Manager to join our team in the Mexico Region. As a Customer Success Manager, you will be responsible for supporting targeted and comprehensive customer accounts to ensure a successful customer journey experience. You will work closely with the Customer Success Team, Technical Support &...


  • Ciudad de México, CDMX HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Maersk A tiempo completo

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at Maersk. As a Customer Success Manager, you will be responsible for leading a team of Customer Success Partner Managers and driving the strategic direction of the team.Key Responsibilities:Manage the Customer Success Partner Managers...

  • Manager, Customer Success

    hace 4 semanas


    Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...


  • Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Unlock Customer Success with SalesforceWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce, Inc. As a Customer Success Manager, you will be responsible for partnering with our largest and highest-profile customers to drive their success on the Salesforce platform.Key Responsibilities:Partner with customers to understand...

  • Customer Success Manager

    hace 4 semanas


    Ciudad de México, Ciudad de México Gigamon A tiempo completo

    About the RoleGigamon is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving effective communications with direct reports, customers, executives, and internal teams. You will align team deliverables and capabilities with the needs of customers and internal stakeholders, and...


  • Ciudad de México, Ciudad de México Scale Up Recruiting Partners A tiempo completo

    About the RoleWe are seeking a seasoned Customer Success Manager to join our team at Scale Up Recruiting Partners. This is a fantastic opportunity for a motivated and results-driven professional to make a meaningful impact on our clients' success.Key ResponsibilitiesDevelop and maintain strong relationships with key customers, driving growth and adoption of...

  • Client Success Manager

    hace 3 meses


    Ciudad de México, CDMX DXC Technology A tiempo completo

    Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs. **About this role** The Client Success Manager is...


  • Ciudad de México, CDMX SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...


  • Ciudad de México Microsoft A tiempo completo

    We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Customer Success ManagerThe Customer Success team at Salesforce, Inc. is seeking a driven and customer-focused professional to serve as a primary contact point for our largest and highest-profile customers. As a Customer Success Manager, you will be responsible for partnering with a small number of assigned accounts, maintaining a continual focus on the...

  • Client Success Manager

    hace 1 semana


    Ciudad de México, Ciudad de México Tokeet A tiempo completo

    About Tokeet Inc.Tokeet Inc. is a leading provider of innovative software solutions for property managers and owners, dedicated to enhancing efficiency and streamlining operations through cutting-edge technology.Role OverviewWe are seeking an experienced Client Success Manager to join our team and manage key client accounts, ensuring satisfaction and...


  • Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...


  • Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Ciudad de México Remote A tiempo completo

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team. The Customer Success Manager acts as the customer's trusted advisor and advocate. The...