Client Success Manager

hace 4 meses


Ciudad de México CDMX DXC Technology A tiempo completo

Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.

**About this role**

The Client Success Manager is a direct client contact position responsible for leading delivery of all high value and in
- scope contracted services across all involved service delivery towers ensuring that performance goals and cost commitments are met. The CSM works with business partners and vendors using their leadership skills and technical knowledge to develop, implement and lead a customer centric Account Service Team (AST) operational model driving best-in-class TCE and Quality. The CSM promotes Customer Satisfaction through efficient, effective delivery of services proactively managing issues that could impact service delivery, identifying and driving transformation optimization while managing scope, resources, cost of delivery and coordination. The CSM understands the client at the local, country, region and WW level to analyze delivery requirements, contribute to client’s strategic business plan, and create incremental revenue opportunities. The CSM owns the cost expense within the account and actively seeks opportunities to drive down the cost of delivery. The CSM manages overall delivery commitments to the customer as the single point of delivery accountability within each account for meeting delivery targets, service excellence, and operating within the POR financial model and is the principal contact for all service operational and tactical issues for the client and the company delivery organizations. The CSM develops and nurtures an excellent client relationship at the executive level along with supporting the Client Manager in establishing the customer as a Reference Account and supporting growth opportunities.

Client Success Managers ensure client satisfaction, retention and long-term success with DXC. They focus on proactive problem-solving, client advocacy and maximizing the value our clients receive from DXC services.

**_ Responsibilities: _**

**Act as a bridge between the Client and DXC, helping both achieve their goals.**
- CSMs build strong relationships with clients, understanding their needs and goals.
- Guide clients through the onboarding process, ensuring successful product adoption.
- CSMs proactively address all client issues, provide solutions, and offer strategic advice, regardless of service / product.
- They focus on Client retention, renewals, and identifying upsell opportunities.
- CSMs advocate for Clients within the company, ensuring their voice is heard.
- Monitor and ensure adherence to contractual terms, including service-level agreements (SLAs) and deliverables.
- CSMs take a holistic approach to client care and collaborate with stakeholders across DXC to resolve issues or offer solutions.
- Protect existing revenue and drive revenue growth.
- Client Intimacy (NPS / CSAT)
- Renewal Rate
- Revenue & AOP to Plan
- Deliver to Plan of Record (POR)
- Expansion Revenue
- Forecasting Accuracy
- Client Churn Rate
- Monthly Recurring Revenue
- Employee engagement
- Develops and nurtures senior mgmt or executive-level relationships with the customer.
- Owns customer operational relationship: develops & nurtures excellent customer satisfaction.
- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
- Develops strategies and processes with the customer in areas such as performance metrics and measures, escalation change management, and communication.
- Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.
- Owns expense/cost target commitments for all service delivery requirements, developing, implementing & monitoring expense controls.
- Ability to effectively and proactively manage risk for high to very high-risk projects.
- Hires leads and provides technical and managerial leadership to cross-functional teams, including 3rd party vendors, to ensure performance goals are met for all in-scope services across all towers: identifying & analyzing gaps to develop & implement corrective action plans.
- Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA requirements, identifying & recommending optimization while managing scope, resources & coordination.
- Develops & manages account service delivery plan.
- Contributes to strategic account plan.
- Negotiates with and manages 3rd party vendors contributing to contractual requirements.
- Develops solutions and participates in presales & change order negotiations, representing & approving deli



  • Ciudad de México, CDMX sesametime A tiempo completo

    ¡Hola! Estamos buscando al nuevo fichaje estrella para nuestro equipo como **Manager del equipo de Customer Success Managers** Somos Sesame HR, **la solución digital que ayuda a equipos de Recursos Humanos **, managers y empresas a optimizar los procesos de gestión de personal, centralizándolos en una sola plataforma. Trabajamos para redefinir la...


  • Ciudad de México, CDMX Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...


  • Ciudad de México Construction Clerk A tiempo completo

    **Customer Success Manager (Fully Remote)** **Location**: Fully Remote **Experience Required**: 3-5 years in a Customer Success or related role Are you passionate about driving **customer success** and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, **SafetyClerk**...


  • Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    hace 3 semanas


    Ciudad de México, CDMX NA-AT Technologies A tiempo completo

    **NAAT.TECH** somos una empresa 100% Mexicana con presencia Internacional enfocada al desarrollo de aplicaciones que ayudan a minimizar el robo de identidad. Estamos buscando el talento de **Customer Success Manager **cuya experiência contribuya al aseguramiento de estimaciones de proyectos así como Demos con clientes o potenciales. **Requisitos** -...


  • Ciudad de México, Ciudad de México Dabahn Client A tiempo completo

    Seeking a seasoned Senior IT Deployment Manager to lead the project management of an IT system deployment across multiple locations in Mexico and the Caribbean.This is a 6-month contract role, with the potential for extension.The ideal candidate will have strong project management skills and experience in the logistics and transportation sector.You will be...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...


  • Ciudad de México, CDMX HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...


  • Ciudad de México, CDMX Salesforce A tiempo completo

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...


  • Ciudad de México Sagan A tiempo completo

    Job Title: SEO Client Success ManagerLocation: Remote (CST Time zone)Salary Range: up to 2500 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • Project Manager

    hace 7 meses


    México Dabahn client A tiempo completo

    Project Manager Contract role - approx 6 months. May extend Role is to project manage an IT deployment across multiple locations in Mexico and Caribbean. New IT system used by 1000+ end users supporting different environments. This is in the logistics / transportation space. Will manage the internal team as well as the external software provider and...


  • Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...


  • Ciudad de México, CDMX Qualtrics A tiempo completo

    At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination,...


  • méxico RPMGlobal A tiempo completo

    Transforming the Future with the Convergence of Simulation and Data Customer Success Manager (Data Analytics) Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México Broadvoice A tiempo completo

    **POSITION**: Customer Success Manager **LOCATION**: Mexico/Remote **DEPARTMENT**: Customer Success Management **REPORTS TO**: CSM Manager, Virgilio Muelas ***: **YOUR DAY-TO-DAY**: - Identify customer operational needs. - Identify the campaigns/services to be implemented (on Existing Customers) considering the best practices known at GoContact and the...


  • Ciudad de México, Ciudad de México Teradata Group A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.Key ResponsibilitiesDevelop and...


  • Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...


  • Ciudad de México, CDMX Cisco Systems A tiempo completo

    **What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...


  • Ciudad de México Visa A tiempo completo

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...