Customer Onboarding Specialist

hace 3 días


Monterrey, México Parrot Software A tiempo completo

**Somos el #ParrotFlock**

Parrot es EL sistema operativo para restaurantes y nuestra misión es empoderar a cada restaurante para que sea la mejor versión de sí mismo. Estamos revolucionando la industria restaurantera. Somos un equipo de personas apasionadas por la tecnología y la comida (¿qué mejor combinación, verdad?) y dedicamos toda nuestra experiência y talento para que el mundo de restaurantes alcance nuevas alturas en México y LATAM.

**Sobre la posición ✨**

Buscamos a un Customer Onboarding Specialist que se sume al equipo de Customer Success. Serás la persona encargada de darle la bienvenida a nuestros nuevos clientes y gestionar el proceso de implementación del sistema, garantizando rapidez, alta calidad de servicio, ownership en cada etapa y un conocimiento profundo del sistema para integrar eficientemente en la operación del cliente.

Buscamos a alguien ubicado en Monterrey o CDMX.

Cada persona que forma parte de Parrot es el ingrediente preciso para aportar, diseñar y desarrollar soluciones nuevas y diferentes; eso sí, lo que nos hace a todos iguales, sin excepción, es que nos enfocamos en dar un servicio increíble. Somos el #Parrotflock ✨

**Responsabilidades**
- Detección de necesidades y expectativas del clientes para asegurar que el proceso de implementación se ajuste eficazmente
- Dominar a profundidad el funcionamiento y capacidades del software
- Construir relaciones sólidas y efectivas con los clientes ejecutando el proceso establecido y resolviendo posibles puntos de fricción
- Capacitar a los clientes de manera efectiva y resolver sus dudas durante el proceso para asegurar que comprendan y utilicen el sistema de forma óptima
- Colaborar eficientemente con los stakeholders para asegurar una experiência de calidad en la implementación y facilitar el traspaso de la cuenta a otros equipos
- Asegurar la satisfacción del cliente en cada etapa del proceso de implementación a través de una experiência y acompañamiento excepcional
- Compartir comentarios basados en las interacciones del cliente para mejorar el producto y la experiência de incorporación

**Habilidades**️**
- Amplia experiência en servicio al cliente, éxito del cliente, ventas y / o gestión de nuevas cuentas
- Fuertes habilidades de comunicación escrita y verbal
- Capacidad para traducir temas complejos a un lenguaje sencillo que los clientes puedan entender fácilmente sin conocimientos técnicos
- **Excelentes habilidades de colaboración, organización, gestión del tiempo, priorización y atención al detalle**:

- Gestionar múltiples clientes de forma simultánea
- Capacidad para adaptarse a un entorno en constante cambio

**Nice to have...**
- Tener experiência en la industria de restaurantes y/o software
- Conocimiento y gusto por la tecnología
- Conocimiento de herramientas CRM, Whatsapp, Hubspot, Planhat

**Beneficios de unirte al #ParrotFlock**
- Vacaciones ilimitadas, leíste bien, no hay tope
- Seguro de Gastos Médicos Mayores
- Seguro de Vida
- 20 días de aguinaldo
- Créditos para tu desarrollo profesional
- Descuentos en tiendas departamentales
- Telemedicina (psicología, medicina general y nutrición)
- Horario de trabajo flexible, en armonía con el work-life balance

En Parrot celebramos a cada nuevo integrante y las posibilidades de crecimiento que esto trae para todos - **#WeAreOpen.** Si tienes la curiosidad y la pasión por revolucionar el mundo restaurantero, te invitamos a ser parte del **#ParrotFlock**.

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