Customer Growth Specialist

hace 3 días


Monterrey, Nuevo León, México Third-Party Job Posts A tiempo completo

Join Cloudbeds, a leading hospitality platform, and take part in our mission to power every property worldwide.

We're on a quest to find the best talent in the world to help us achieve our goal.

This is an exciting opportunity for a Customer Growth Manager to lead, build, and manage a high-performing customer pipeline, achieving above-quota sales performance and ensuring high-quality deals with minimal post-sale fallout.

Key Responsibilities:

- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.

- Develop and maintain strong relationships with key stakeholders and decision-makers.

- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.

- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.

- Meet and exceed targets and revenue goals set by the customer growth management team.

Requirements:

- Hospitality experience and/or education.

- Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector.

- Strong understanding of hospitality industry trends, challenges, and business operations.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to build and maintain long-term relationships with clients.

- Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets.

- Proficiency in CRM software (Salesforce) and Google Business Suite.

- Willingness to travel as required.

- English and Spanish and/or Portuguese preferred.


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