Customer Growth Specialist
hace 3 días
Join Cloudbeds, a leading hospitality platform, and take part in our mission to power every property worldwide.
We're on a quest to find the best talent in the world to help us achieve our goal.
This is an exciting opportunity for a Customer Growth Manager to lead, build, and manage a high-performing customer pipeline, achieving above-quota sales performance and ensuring high-quality deals with minimal post-sale fallout.
Key Responsibilities:
- Proactively identify upselling opportunities within the existing customer base through strategic account analysis and regular communication.
- Develop and maintain strong relationships with key stakeholders and decision-makers.
- Understand the unique needs and challenges of each customer and position additional software products or features that align with their business objectives.
- Collaborate with the onboarding and product teams to ensure smooth implementation of upsold products.
- Meet and exceed targets and revenue goals set by the customer growth management team.
Requirements:
- Hospitality experience and/or education.
- Proven track record of success in sales, with a focus on upselling or account management, preferably within the hospitality industry or software as a service (SaaS) sector.
- Strong understanding of hospitality industry trends, challenges, and business operations.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to build and maintain long-term relationships with clients.
- Self-motivated, goal-oriented, and results-driven with a passion for exceeding targets.
- Proficiency in CRM software (Salesforce) and Google Business Suite.
- Willingness to travel as required.
- English and Spanish and/or Portuguese preferred.
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