Cash Services Liquidity Management Processor

hace 2 semanas

Azcapotzalco, México HSBC A tiempo completo

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of **“Processor Supplied Services”.**

Principal responsibilities
- Facilitate ongoing interaction with all major business functions to drive business performance and achieve strategic objectives.
- Acquire broad understanding of processes assigned and drive to deliver as per the agreed SLA.
- Produce, analyze and interpret MI.
- Process productivity and quality targets are monitored and achieved.
- Issues / problems are fully analyzed and resolved or escalated. Appropriate action is taken to prevent recurrence.
- Procedural changes / new initiatives are fully communicated and well documented.
- Be aware of actions required in time of a Contingency when BCP is invoked.
- Plan for effective cross training, taking into account Operational requirements.
- Identifying opportunities for process re-engineering / improvement and drive changes independently with mínimal direction.
- Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
- The incumbent is expected to maintain oversight to ensure Bank’s reputation is protected.
- Participate in implementation of new technology in conjunction with Onshore Service delivery given that the Cash & Cheque business is at growth stage.
- Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements.
- Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management to enhance customer experience.
- Should be result oriented and flexible to changes.
- Build professional relationships with colleagues in other areas.
- Exhibit ownership of the business.

Requirements

Calificaciones - Externas
- Excellent spoken communication skills - clear, unambiguous and customized to suit the audience.
- Ability to communicate and negotiate with colleagues across all levels globally - from processing staff to senior management.
- Excellent inter-personal skills.
- Analytical skills - to be able to document process flows, analyze and identify areas for improvement.
- Numerical ability - to interpret large volumes of Data and MI, and use the data to make required decisions and recommendations.
- Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines.
- Thorough and methodical in approach.
- Ability to meet tight deadlines.
- Quick to embrace and adopt Change, in a dynamically challenging environment.
- Self-driven with a ‘Can Do’ approach

You’ll achieve more when you join HSBC.

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