Customer Support Specialist

hace 2 semanas


Desde casa, México Pearl Abyss America A tiempo completo

**Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America.

The video games industry is transforming how players are entertained, communicate with each other, and interact online and on their digital devices. Our company needs a **Customer Support Specialist** who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done.

You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community - working closely with other team members in the live operations.

**LOCATION: Brazil or Mexico** (Remote)

**JOB TYPE**: Contract (8 to 12 months)

**RESPONSIBILITIES**
- Ensure all inbound player inquiries are handled in time of our Service Level Agreement (SLA)
- Maintain solid player relationships by handling questions and concerns with speed and friendliness.
- Follow up with customers to ensure technical issues have been resolved.
- Identify and escalate (real-time) incidents within the games or the community.
- Contribute to issue deflection initiatives such as self-help tools to improve player experience.
- Actively engaging with players in game-chat while maintaining a friendly environment (moderation).
- Analyze, confirm and report malfunctions within the games or on the platform.
- Weekly Reporting on user pain, feedback and operational incidents.
- Assist with South American Localization and participating with Community Events such as our Live Operations Events.

**MINIMUM QUALIFICATIONS**
- Bilingual proficiency in Spanish/Portuguese and English
- High School Degree or above
- 1+ Years’ experience working in a customer service, community management or related field
- Strong customer service ethic and great interpersonal communication skills
- Creativity, curiosity, and a willingness to learn and grow
- Ability to work well in a team
- Good writing skills
- Strong communication skills and the ability to adapt quickly
- Passion for video games and must have a certain understanding of mobile games
- Cheerful personality and be responsible at work
- Experience in customer service in the gaming industry a big plus

**PREFERRED QUALIFICATIONS**
- Avid Black Desert Online player
- Experience in assisting the shipping or managing support for at least one game / software product
- Experience working in the gaming, entertainment or tech industry a plus
- Strong familiarity with the game you will be supporting
- Ability to self-motivate and keep the project moving, especially when working solo
- Organized, dependable, knowledgeable and detail oriented
- May require evening and weekend hours.
- Experience with analytics tools -- such as Google Analytics, Tableau, SQL

**Job Type**: Contract
Contract length: 8 months

**Language**:

- English (required)
- Portuguese (preferred)
- Spanish (preferred)


  • Support Specialist

    hace 4 semanas


    Desde casa, México Webxloo, LLC A tiempo completo

    Job Overview: We are seeking a Support Specialist to join our team. The Support Specialist will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires strong communication skills and the ability to analyze and resolve customer issues. **Responsibilities**: - Assist clients with product...


  • Desde casa, México Gordian Staffing A tiempo completo

    **Gordian Staffing, A New Way of HR.** We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **About our client**: A...


  • Desde casa, México Swapcard A tiempo completo

    **What you will be doing**: - Support all users of the platform before, during, and after their event - Run regular webinars for event organizers and exhibitors - Help the event team create content for attendees, exhibitors and organizers - Provide online and/or onsite support for events throughout their duration - Be the voice of users to improve the...


  • Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Excellent communication skills in the English - The minimum required education: High School - Passion for working with people and helping them to get their stuff to work - Strong interest in developing a career in the IT field - Readiness to learn at a fast pace - Solution-oriented mindset and passion for resolving problems - Readiness...


  • Desde casa, México BoxBrownie.com A tiempo completo

    We are seeking passionate, driven and autonomous individuals to join our team in the dynamic hybrid role of **Customer Service Executive & Business Support Specialist.** If you have a love for showcasing awesome products, building relationships, and providing exceptional customer service, this position is perfect for you! What sets this role apart is that...


  • Desde casa, México GSB A tiempo completo

    The Tech Support Specialist reports to a Technical Support Team Lead, and ensures critical customer issues are resolved quickly and accurately. Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of...


  • Desde casa, México RENOVA A tiempo completo

    Location: South And Central America, Remote Experience: 2+ in Success/Account Management, preferably SAAS Our team at Renova built a modern client app and support platform for insurance companies. We are on a mission to give everyone using insurance clear, fast and comfortable way to get care when you need it the most. We are looking for a Customer...

  • IT Support Intern

    hace 1 semana


    Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**: - Experience is not required (We provide you with all the training) - The minimum education required: High School - Excellent communication skills in the English language - Solution-oriented mindset and passion for resolving problems. - Passion for working with people and helping them to get their stuff to work - Readiness to learn...


  • Desde casa, México Intugo A tiempo completo

    A premier surgical and eye care clinic looking for specialist to create patient for life by providing the highest level of quality eye care with our caring staff, skilled medical team and by using the most advanced technology to ensure very patient the best possible vision. Reporting to the Front Office Manager, the Customer Contact Specialist is the first...

  • Customer Success

    hace 4 semanas


    Desde casa, México Higlobe, Inc A tiempo completo

    **About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...


  • Desde casa, México TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...

  • Customer Support Agent

    hace 6 días


    Desde casa, México Dealership Performance 360 S. de R.L de C.V A tiempo completo

    Dealership Performance 360 está contratando Support Agents para nuevos clientes por crecimiento. **Requisitos**: - Sexo indistinto - Experiência y buen conocimiento manejando hojas de cálculo - Inglés avanzado hablado y escrito (C1 Level) - Buena comunicación - Actitud de servicio - Excelente organización - Disponibilidad - Buenas habilidades...

  • Customer Support Advisor

    hace 4 semanas


    Desde casa, México GRID eSports GmbH A tiempo completo

    Do you enjoy helping customers with complex issues? - Are you a champion of customer-first processes? - Do you have an interest in competitive video gaming? If the answers to the above questions are yes, then this role could be ideal for you! In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across...

  • Data Specialist

    hace 4 semanas


    Desde casa, México Go Ev San Diego A tiempo completo

    Go Ev is California's leader in EV Charger installations and infrastructure. With thousands of in-home and commercial fast chargers installed, we offer everything from upfront estimates to ongoing support and every step in between. Our turnkey installation services ensure the highest quality and a seamless customer experience.. Job Title: Data Acquisition...


  • Desde casa, México HighLevel Inc. A tiempo completo

    **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...


  • Desde casa, México TripleTen A tiempo completo

    At TripleTen, we're building an international family of digital re-skilling products to help people with versatile backgrounds learn a new profession and build a sustainable career in tech. Our program graduates have landed jobs at top companies like Tesla, Spotify, PlayStation, Google, and Microsoft. So far, over 5,000 students have chosen TripleTen, and...

  • Customer Support

    hace 4 semanas


    Desde casa, México Cápita Works - Virtual Assistants in Mexico A tiempo completo

    **Cápita Works** was founded in 2020, amid a global pandemic, to provide people with remote jobs to work from home and offer small and medium-sized companies in the US access to the best remote talent in Mexico. We are still striving to find the best talent in Mexico, individuals who are eager to be part of an innovative environment and **work remotely**...

  • Help Desk Specialist

    hace 6 días


    Desde casa, México Taltere SA de CV A tiempo completo

    Empresa dedicada al Servicio y Consultoría TI, enfocada en ERP, JD Edwards, Project Management, EDI, Barcoding and Scanning; busca: - Freelance bilingüe (español/inglés) para apoyar en remoto a empresa de EE. UU. - Puedes conservar tu trabajo y solo decidir horas determinadas por día, semana y el costo de éstas. - El contrato es directamente con la...

  • Support Engineer

    hace 4 semanas


    Desde casa, México Boldr A tiempo completo

    **A LITTLE BIT ABOUT Boldr** - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Marketing Specialist

    hace 3 días


    Desde casa, México VIPRE Security Group A tiempo completo

    **Job Description: NA Marketing Specialist** ***Responsibilities**:- Utilize Salesforce for campaign setup, lead managemnt, and performance tracking, ensuring alignment with sales objectives and strategies.- Plan and execute A/B tests to optimize campaign performance and deliver actionable insights for continuous improvement.- Use Excel for data...