Customer Support Specialist Ii

hace 4 meses


Monterrey, México Uber Freight A tiempo completo

**About the Role**

Transpalce, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.
- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments
- Secure capacity for loads
- Leverage carrier relationship to influence capacity awards during tight markets
- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services
- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.
- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding detention information
- Communicate and gain approval for expedite shipments
- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA
- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow
- Rate Quotes
- Lead training sessions for Carrier Contacts as necessary on Carrier Portal
- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement
- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization
- Set-up new Receivers, vendors, and suppliers
- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)
- Utilize TMS to actively manage on-time performance and automation objectives

**Basic Qualifications**
- 1-2 years related experience
- Bachelor’s degree
- Advanced Spanish and English written, oral, and presentation communication skills

**Preferred Qualifications**
- Knowledge of Freight Industry
- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
- 1 - 2 Years of customer service experience



  • Monterrey, Nuevo León, México Transplace, Llc A tiempo completo

    Job SummaryTransplace, LLC is seeking a highly skilled Customer Support Specialist II - Transportation Management to join our team. As a key member of our Central Night Logistics team, you will play a critical role in providing exceptional customer service and support to our transportation management division.Key ResponsibilitiesProvide timely and effective...


  • Monterrey, Nuevo León, México Transplace A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist II to join our team at Transplace. As a key member of our operations team, you will be responsible for managing day-to-day aspects of booking, shipping, tracking, and billing on import, export, and US domestic shipments.Key ResponsibilitiesManage freight operations,...


  • Monterrey, Nuevo León, México Donaldson A tiempo completo

    Join Donaldson's Team of Filtration ExpertsAbout UsAt Donaldson, we're dedicated to solving the world's most complex filtration challenges. Our innovative solutions are advancing filtration for a cleaner world.Our MissionWe're committed to providing opportunities for our employees to learn, grow, and make meaningful contributions to our communities.Job...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    **About the Role**At Uber Freight, we're seeking a skilled professional to join our team as a Customer Support Specialist II. As a key member of our operations team, you will play a critical role in ensuring the timely and efficient delivery of products to our customers.**Key Responsibilities:**Manage day-to-day aspects of booking, shipping, tracking, and...


  • Monterrey, Nuevo León, México FreshBooks A tiempo completo

    About FreshBooksFreshBooks is a leading cloud-based software company that provides accounting solutions to small business owners. Our mission is to help entrepreneurs grow their businesses and achieve financial success.Job Vacancy - Support Specialist (Remote)We are seeking a highly motivated and customer-focused individual to join our award-winning Support...


  • Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey office! The IT Support Specialist II is responsible for supporting our end users in the local office and other offices in the region, as assigned by IT leadership. This support role has the primary responsibility of troubleshooting and/or triaging tickets from WM team...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    **About the Role**We are seeking a highly skilled Accounts Payable Specialist II to join our team at Uber Freight. As an Accounts Payable Specialist II, you will be responsible for resolving carrier invoice discrepancies, using Uber Freight guidelines, customer business rules, carrier rate agreements, etc.**Key Responsibilities:**Resolve carrier invoice...


  • Monterrey, Nuevo León, México Transplace A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Transplace. As a key member of our operations team, you will be responsible for providing top-tier customer service and scheduling appointments in a timely manner.Key Responsibilities:Perform time-sensitive, front-line customer and carrier-facing work by scheduling...


  • Monterrey, Nuevo León, México Transplace De Mexico A tiempo completo

    **Job Opportunity at Transplace De Mexico**We are seeking a highly skilled and detail-oriented individual to join our team as a Customer Support Specialist in our Digital Brokerage department.As a key member of our team, you will be responsible for:Setting up and managing appointments with customers and carriersIdentifying opportunities for process...


  • Monterrey, Nuevo León, México Uberfreight A tiempo completo

    {"About The Role": "At Uber Freight, we're revolutionizing the way goods move to help communities thrive. Our Visibility Operations team provides premium support to our shipper base through carrier outreach and stakeholder management. We're seeking a skilled Customer Operations Specialist to monitor and problem solve service risks in real-time, ensuring a...


  • Monterrey, México SKIDATA A tiempo completo

    SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Our department is focusing on Asset Tracking in relation with various markets. Headquartered in Salzburg, Austria, and with 23 subsidiaries...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist I to join our team at Uber Freight. As a key member of our operations team, you will be responsible for providing top-tier customer service and scheduling appointments in a timely manner.Key ResponsibilitiesSchedule appointments with customers and carriersCommunicate with the account...


  • Monterrey, Nuevo León, México Vontier A tiempo completo

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused Customer Support Specialist to join our team at Vontier. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide Technical Support: Troubleshoot and resolve...


  • Monterrey, Nuevo León, México Uberfreight A tiempo completo

    About the RoleUber Freight is seeking a skilled Customer Support Specialist II to join our team. As a key member of our operations team, you will be responsible for managing transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner.Key Responsibilities:Manage day-to-day aspects of booking,...


  • Monterrey, Nuevo León, México Transplace De Mexico Global A tiempo completo

    {"title": "Customer Support Specialist", "content": "At Transplace De Mexico Global, we're seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations team, you will be responsible for scheduling appointments, communicating with customers and carriers, and providing top-tier customer service.Key responsibilities...


  • Monterrey, México Uber Freight A tiempo completo

    **ABOUT THE ROLE** Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered and...

  • Clinical Specialist II

    hace 2 semanas


    Monterrey, Nuevo León, México Boston Scientific Corporation A tiempo completo

    Job SummaryBoston Scientific Corporation seeks a highly skilled Clinical Specialist II to promote company products through education of current and potential customers in the North region of Mexico. The ideal candidate will have 2+ years of relevant business experience, excellent communication skills, and a proven track record of analytical and planning...


  • Monterrey, Nuevo León, México Gilbarco A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Gilbarco. As a key member of our support center, you will provide top-notch technical assistance to our customers, ensuring they receive the best possible experience with our products and services.Key ResponsibilitiesProvide operational and technical support to...


  • Monterrey, Nuevo León, México Lexmark International, Inc. A tiempo completo

    Job Summary:We are seeking a highly skilled Customer Operations Support Specialist to join our team at Lexmark International, Inc. as a Managed Services Contract Manager. In this role, you will be responsible for managing the delivery of contracted services to clients, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are...


  • Monterrey, Nuevo León, México Uber Freight A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Support Specialist I to join our team at Uber Freight. As a key member of our operations team, you will be responsible for providing top-tier customer service and scheduling appointments in a timely manner.Key ResponsibilitiesSchedule appointments and communicate with customers and carriers to ensure...