Customer Solution Specialist

hace 5 días


Iztapalapa, México minu servicios A tiempo completo

**Acerca de minu**

Somos una startup cuya misión es mejorar la salud financiera de millones de trabajadores en México. minu es una plataforma de compensación y beneficios enfocada en mejorar el bienestar financiero, físico, mental y emocional de los trabajadores. Juntos, estamos construyendo productos y servicios que ayudan a crear un ecosistema financiero y de beneficios en el que todos puedan participar.

**Resumen**

Estamos en la búsqueda de un apasionado agente de soporte a clientes que entienda y valore la importancia de la experiência del usuario. Esta persona desempeñará un papel crucial en la construcción y fortalecimiento de relaciones sólidas con nuestros usuarios a través de una atención al cliente excepcional. Trabajarás de la mano de nuestro equipo para garantizar que cada interacción con nuestros productos y servicios sea positiva y satisfactoria. Únete a este gran equipo y sé parte fundamental de ofrecer una experiência excepcional a nuestros valiosos clientes.

**Tus responsabilidades incluirán**
- Aptitud para adquirir nuevos conocimientos, adaptándose ágilmente a nuevas situaciones.
- Destreza para expresar ideas de manera transparente, así como la habilidad para abordar desafíos y encontrar soluciones.
- Habilidad para comunicarse de manera clara, articulada y persuasiva, asegurando una interacción efectiva.
- Ofrecimiento de orientación y atención adaptada a las necesidades individuales del cliente, asegurando una experiência personalizada y de alta calidad en cada interacción para fortalecer la satisfacción del cliente.

Este puesto reporta directamente al gerente de Soluciones al Cliente.

**Requisitos**
- Conocimientos generales de Office.
- Experiência en atención a clientes (mínimo 2 años)
- Habilidades de manejo del tiempo
- Excelentes habilidades de comunicación verbal y escrita
- La vacante es para turno mixto de lunes a sábado
- Experiência en el ramo financiero (deseable)
- Licenciatura en trunca o en curso
- Perfil analítico
- Habilidades de negociación
- Trabajo en equipo

**Beneficios**
- Recibirás un paquete de compensación competitivo que incluye beneficios superiores al mercado. Los beneficios clave incluyen gastos médicos mayores, seguro de vida (Atlas), despensa, caja de ahorro, fondo de ahorro y mucho más.

**Ubicación**
- Ciudad de México (Paseo de la Reforma)

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $10,000.00 - $12,000.00 al mes

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Tipos de compensaciones:

- Bono anual
- Bono de asistencia
- Bono de puntualidad

Lugar de trabajo: Empleo presencial



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