Service Delivery Manager

hace 1 mes

Miguel Hidalgo, México Connectingology A tiempo completo

Description
- To lead and take ownership of, and manage through to resolution, Incident

escalations raised by external and internal clients.
- Leadership: Develop the skills, attitude and business awareness of members within

the Team so as they perform at optimal level
- Quality: Ensure high quality of deliverables to the business. Take ownership and

accountability for problem resolution arising from deliverables.
- Performance: Ensure that SLA’s are being met and adhered to. Development of

members in the team to increase their skill set
- Improvement: Continually aim to improve the support and reporting processes of

PPS Service Delivery
- Process driven approach with exposure to one of the following control frameworks

ITIL, Six Sigma, PCI DSS, SOC or others
- Minimize the impact of Incidents that cannot be prevented
- Ownership of escalated Incident through to resolution
- Able to produce reports on Key Performance Indicators
- Proactively communicates status of tasks
- Notifies stakeholders of service impacting operations to negotiate timings

**Requirements**:
ESSENTIAL
- Must have substantial professional experience of leading a Service Delivery Team
- Certification in Operations discipline in any one of the following ITIL/Six Sigma/ISO
- Competent in the use of Linux/Unix/SQL.
- Knowledge of using Monitoring Tools such as App Dynamics - OpsGenie - Nagios
- Ability to write reports and business correspondence
- Use data to drive better outcomes
- Ability to effectively present information and respond to inquiries from clients,

skills that develop client confidence, respect and develop cooperative relationships
with all levels of people throughout the organisation
DESIRABLE
- Experience in the financial services sector
- Knowledge of Oracle SQL
- Knowledge of back office technologies
- Vendor management and contract negotiation experience
- Proficiency in MS Word, Excel, PowerPoint, BI tools

5 years

  • IT Service Delivery Manager

    hace 2 meses

    Miguel Hidalgo, México Willis Towers Watson A tiempo completo

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues in the LATAM region by effectively managing business relationships, resolving service performance or degradation challenges, and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible...

  • Service Delivery Manager

    hace 2 meses

    Miguel Hidalgo, México ACI Group A tiempo completo

    **Gestor de demanda / Service Delivery Manager** **Conocimientos**: - Liderazgo y coordinación de equipos multidisciplinarios (Equipos squad) - Distribución de tareas y recursos para la ejecución de proyectos - Control de indicadores para medir el progreso y la eficacia de los equipos de trabajo - Ciclo de vida de proyectos de TI - Metodologías ágiles...

  • Ito Service Delivery Manager

    hace 2 meses

    Miguel Hidalgo, México STEFANINI LATAM A tiempo completo

    Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir informes mensuales detallados y supervisar escalonamientos por parte del cliente. **Responsabilidades y atribuciones** - Supervisar la...

  • Service Delivery Manager

    hace 2 días

    Miguel Hidalgo, México Connectingology A tiempo completo

    Descripción Únete a una importante consultora de tecnología internacional como nuestro nuevo Service Delivery Manager. En este rol crucial, serás responsable de garantizar que los servicios de tecnología de la información (TI) de la empresa funcionen de manera eficiente y efectiva, proporcionando un soporte excepcional a nuestros clientes y colaborando...

  • Operations Service Delivery Manager

    hace 2 días

    Miguel Hidalgo, México Connectingology A tiempo completo

    Description Provide support, direction, supervision and coordination of activities for First and Second Line Teams and monitor their progress and expectations. - Refinement of Incident Management processes to align with ITIL/Six Sigma/ISO framework Meeting Incident SLA levels Accountable to Head of Service Operations Responsible for 1st & 2nd line...

  • Network Infrastructure Delivery Manager

    hace 2 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Infrastructure & Delivery Manager

    hace 2 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Responsibilities**: **Are you looking for a challenging opportunity in an organization with a dynamic, innovative and diverse environment? if so, your future is at PepsiCo.** As a world class company, we seek excellence in everything we do from the launch of a new product to its execution at the point of sale. Therefore, we need talented and innovative...

  • Service Manager Infra Microsoft 365 Azure

    hace 1 semana

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Sobre nosotros**Creativos, innovadores y con más de 20 años en el mercado, presencia en México, EE. UU. y Latam socios de AWS, Microsoft, Google o Cisco, buscamos para nuestro equipo de trabajo un Service o Delivery Manager para administración y entrega de servicios de...

  • Service Manager Infra Microsoft 365 Azure

    hace 1 semana

    Miguel Hidalgo, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Miguel Hidalgo, Ciudad de México**: **Sobre nosotros**Creativos, innovadores y con más de 20 años en el mercado, presencia en México, EE. UU. y Latam socios de AWS, Microsoft, Google o Cisco, buscamos para nuestro equipo de trabajo un Service o Delivery Manager para administración y entrega de servicios de...

  • Customer Service Manager

    hace 2 meses

    Miguel Hidalgo, México Nex A tiempo completo

    **Vacante para la empresa Nex en Miguel Hidalgo, Ciudad de México**: Customer Experience, Americas is responsible for building and managing the Customer Experience Team based in Mexico City. He/she will help build the Customer Experience Team whic will support all the Americas Order Intake, Preferred and Regular customers. Manager, Customer Experience,...

  • Infrastructure & Gws Delivery Manager

    hace 2 horas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Delivery Manager

    hace 2 meses

    Miguel Hidalgo, México Connectingology A tiempo completo

    ¡Únete a una importante consultora de tecnología internacional como nuestro nuevo Delivery Manager! En esta posición clave, tendrás la oportunidad de liderar y dirigir las operaciones de tecnología de la información, colaborando estrechamente con clientes de renombre mundial para garantizar la entrega eficiente y efectiva de servicios de alta calidad....

  • Delivery Manager

    hace 1 semana

    Miguel Hidalgo, México Connectingology A tiempo completo

    ¡Únete a una importante consultora de tecnología internacional como nuestro nuevo Delivery Manager! En esta posición clave, tendrás la oportunidad de liderar y dirigir las operaciones de tecnología de la información, colaborando estrechamente con clientes de renombre mundial para garantizar la entrega eficiente y efectiva de servicios de alta calidad....

  • Infrastructure Delivery Compute Tlm Manager

    hace 2 semanas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: At PepsiCo, we’re redefining what it means to be a consumer products company with a digital-first mindset, and our Global IT team is leading that charge. Our technology teams unlock digital capabilities, enhance cybersecurity safeguards, deliver data-driven insights, and create unmatched consumer and customer experiences. Our culture is guided...

  • Grow Marketing Manager

    hace 2 meses

    Miguel Hidalgo, México Mentory Grupo Consultor Turístico A tiempo completo

    Grupo de Restaurantes en Puebla Solicita: Grow Marketing Manager Estamos en la búsqueda de tu talento en la posición de Grow Marketing Manager para unirte a la familia de Restaurantes Nuestra misión es “acompañar a quienes roquean sus momentos”, por lo que queremos que para todo el que interactúa con nosotros, seamos sencillos, directos y...

  • Service Delivery Manager

    hace 1 semana

    Miguel Hidalgo, México Stefanini A tiempo completo

    JOB DESCRIPTION ¡Sé parte de Stefanini!​ Stefanini Group somos una empresa multinacional de tecnología presente en más de 42 países, con más de 35 años en el mercado mundial. Nuestro Propósito Transformador es Co- Creando Soluciones para un Futuro Mejor , pues entendemos el valor de co- crear con nuestros clientes, colaboradores,...

  • Knowledge Management Associate Manager

    hace 4 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    **Overview** **Knowledge Management Associate Manager** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the...

  • Knowledge Management Associate Manager

    hace 4 días

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: **Knowledge Management Associate Manager** **We Are PepsiCo** Join PepsiCo and dare to transform! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the...

  • Global Procurement Competitive Sourcing Manager

    hace 21 horas

    Miguel Hidalgo, México PepsiCo A tiempo completo

    Overview: Countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages,...

  • Digital Service Manager Cyberseguridad

    hace 3 semanas

    Miguel Hidalgo, México Stefanini A tiempo completo

    JOB DESCRIPTION Estamos en búsqueda de un profesional altamente calificado para ocupar el puesto de Service Delivery Manager en nuestra empresa, con experiencia comprobada en ciberseguridad, ISO 27001 y NIST. El candidato ideal será responsable de garantizar la entrega eficiente de nuestros servicios, gestionar relaciones con clientes, producir...