Technical Support Analyst L1

hace 6 meses

Ciudad de México TD SYNNEX A tiempo completo

**About the Role**

The Security Ops Center (SOC) Engineer - Level 1 will supports security technology solutions globally and performs core security processes such as vulnerability management, threat analysis, security monitoring and incident response.

Serves as multi-discipline technical resource in initiatives to continually improve the security infrastructure and operating procedures.

Keeps abreast of the latest technologies and identifies opportunities to propose improvements to TD SYNNEX Customer's Cyber Protection, detection, and response capabilities.

The responsibilities include reviewing our current security measures and processes in all geographies TD SYNNEX operates in, identifying and addressing areas of weakness and responding promptly to possible security breaches.

"Let's Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all."

**What You'll Do**:

- Ongoing support and enhancements for TD SYNNEX's global suite of security technologies **(30%)**:

- Executes core security processes such as vulnerability management, threat analysis, security monitoring and incident response, identity, and access management **(40%)**:

- Performs health checks and compliance reviews, prepares regular KPI reports for leadership **(20%)**:

- Improves process automation and orchestration **(10%)**

**What We're Looking For**:

- Bachelor's Degree with IT field of study required.
- 3+ Years of relevant work experience.
- ** Fully Trilingual in English & French**:

- Able to recognize and attend to important details with accuracy and efficiency.
- Able to communicate clearly and convey necessary information.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to maintain confidentiality of sensitive information.
- Able to build solid, effective working relationships with others.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to quickly learn new systems and technology.
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to listen attentively and foster two-way dialogue.
- Able to maintain a positive attitude in the face of criticism, rejection, or failure.
- Able to provide courteous, timely service when addressing questions and concerns.
- Able to maintain social, ethical, and organizational standards in conducting internal and external business activities.

**Other Education / Certifications**:

- Selection of Security & Technology Certifications and/or equivalent proven work experience.

**Working Conditions**:

- Occasional non-standard work hours or overtime as business requires.
- On-call availability required as necessary.
- Some travel required.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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