Technical Support Expert L1
hace 4 semanas
About the Role:
This job requires a highly skilled technical support professional to provide advanced services to TD SYNNEX customers. As a key member of our support team, you will assume multiple roles during your shift to ensure seamless coverage and respond promptly to incidents.
Key Responsibilities:
- You will be responsible for monitoring our customers' IT infrastructure technologies and reacting quickly to potential problems.
- You will collaborate with our team to attend to remote management requests from customers and generate reports as needed.
- In addition to providing technical support, you will also adopt a pre-sales position and identify business opportunities for new services or products.
- Finally, you will receive training on our monitored, supported, and managed products to stay up-to-date on industry trends.
What We're Looking For:
- A minimum of 1+ year of experience working as an L1 Support Engineer.
- A bachelor's degree in a related field.
- Strong knowledge of network architecture and operating systems.
- Familiarity with firewalls, routers, and switching technology.
- Experience with AWS is highly desirable.
- Excellent teamwork and analytical skills are essential.
- Candidates must have active communication skills and be able to work well under pressure.
Compensation Package:
We offer a competitive salary package, including $70,000 per annum, plus benefits such as elective options tailored to your country, career growth opportunities, and a comprehensive diversity and inclusion program.
-
Technical Support Professional
hace 1 mes
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoJob OverviewWe are seeking a highly skilled Technical Support Professional to join our team at TD SYNNEX. This is a dynamic role that requires strong technical knowledge, excellent communication skills, and the ability to work effectively in a fast-paced environment.About the JobThe successful candidate will be responsible for providing advanced technical...
-
Senior Technical Support Expert
hace 3 semanas
Ciudad de México, Ciudad de México Jobs for Humanity A tiempo completoJob Overview:FIS for Humanity is committed to delivering exceptional support services that empower our customers. As a Senior Technical Support Expert, you will play a critical role in providing expert-level assistance to our clients. Responsibilities:Respond to complex technical issues and provide timely resolutionsCollaborate with cross-functional teams to...
-
Technical Support Expert
hace 1 mes
Ciudad de México, Ciudad de México Resideo A tiempo completo**Job Overview:**We are seeking a highly skilled Technical Support Associate to join our team at Resideo. This role is perfect for individuals who enjoy problem-solving, have excellent communication skills, and are passionate about delivering exceptional customer experiences.**Estimated Salary:** $60,000 - $80,000 per year, depending on location and...
-
Technical Support Expert
hace 3 semanas
Ciudad de México, Ciudad de México Gigamon A tiempo completoAbout GigamonGigamon is a leading provider of network visibility and analytics solutions. Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet.Job OverviewWe are seeking an experienced Sr. Staff Technical Support Engineer to join our team. This role requires an excellent communicator who is dedicated...
-
Global Support Expert
hace 1 mes
Ciudad de México, Ciudad de México Wyndham Destinations A tiempo completoWe are shaping the future of leisure travel by creating new possibilities for vacationers at Travel + Leisure Co.Our mission is to put the world on vacation, and we're looking for a Junior Service Desk Analyst to join our Global ServiceDesk Team. This role will provide 24/7/365 L1 support to all internal T+L staff, including IT Service Desk Team Leader &...
-
Technical Support Specialist
hace 2 semanas
Ciudad de México, Ciudad de México Cognizant A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team as an IVR Expert. At Cognizant, we strive to create a dynamic and inclusive environment where talented individuals can thrive.A great place to work, we value diversity and promote career growth and development opportunities.This exciting opportunity is for an exceptional individual...
-
Technical Solutions Expert
hace 3 semanas
Ciudad de México, Ciudad de México Datadog A tiempo completoWe are seeking a skilled Technical Solutions Expert to join our team in Mexico City, Mexico.Job DescriptionAs a Technical Solutions Expert at Datadog, you will be responsible for providing technical support and expertise to our customers via multiple channels. Your primary goal will be to identify and resolve technical issues while educating clients on the...
-
Technical Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México TD SYNNEX A tiempo completoAbout the RoleThis position provides advanced technical support services to TD SYNNEX customers.As a member of our Support Team, you will assume multiple roles during your dynamic work schedule to ensure 24/7 coverage.Key responsibilities include:Proactive monitoring and incident handling to minimize downtimeReport delivery and collaboration with customers...
-
Technical Support Engineer Expert
hace 1 mes
Ciudad de México, Ciudad de México Lenovo A tiempo completoLenovo is seeking a highly skilled Technical Support Engineer to join our team. As a critical member of our ISG Services Delivery team, you will play a vital role in ensuring the best possible customer experience while resolving complex technical issues.The ideal candidate will have strong technical skills, excellent problem-solving abilities, and...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México WTW A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated individual to fill the position of Technical Support Specialist at WTW. As a key member of our team, you will be responsible for providing technical support to internal and external clients, resolving reported incidents, and escalating complex issues to higher tiers.Key ResponsibilitiesProvide...
-
Helpdesk Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Ntt Data A tiempo completoAbout the RoleWe are currently seeking a Helpdesk Associate to join our team in Mexico.Job SummaryThe ideal candidate will be responsible for providing technical support to customers, escalating complex issues to other teams as needed, and documenting troubleshooting steps and customer incidents.ResponsibilitiesProvide general L1 support for hardware and MS...
-
Automotive Technical Support Specialist
hace 4 semanas
Ciudad de México, Ciudad de México GP Strategies A tiempo completoCompany OverviewGP Strategies Corporation is a renowned provider of innovative learning and development solutions, helping organizations achieve meaningful change through their people.With over 6,000 global clients, GP Strategies has delivered award-winning consulting, learning services, and talent technology solutions for more than 55 years.The company's...
-
Senior Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Nasdaq, Inc. A tiempo completoAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Nasdaq, Inc. The ideal candidate will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical support to clients via phone, email, and chat.Escalate complex...
-
Lead Azure Technical Support Specialist
hace 3 semanas
Ciudad de México, Ciudad de México Lenovo A tiempo completoAbout the RoleWe are seeking a highly skilled Lead Azure Technical Support Specialist to join our team at Lenovo. This is an exciting opportunity for a technical expert who can provide exceptional support and guidance to clients and colleagues alike.Job ResponsibilitiesThe successful candidate will be responsible for:Providing expert-level technical support...
-
Aerospace Technical Support Expert
hace 1 mes
Santiago de Querétaro, Querétaro de Arteaga, México Safran A tiempo completoCompany Overview:Safran, a leading aerospace company, seeks an experienced Aerospace Technical Support Expert to join our team. Salary:$80,000 - $110,000 per year, depending on experience and qualifications. Job DescriptionAs an Aerospace Technical Support Expert at Safran, you will be the primary point of contact between our organization and external...
-
Technical Support Manager
hace 1 mes
Ciudad de México, Ciudad de México Fortinet A tiempo completoAbout the JobFortinet is seeking a Technical Support Manager to lead our technical support team. The ideal candidate will have experience in a technical support role in a networking/security company and possess strong analytical skills, troubleshooting, and problem-solving abilities.Key Responsibilities:Provide first-level supervision to a group of technical...
-
Audible Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Audible A tiempo completoAbout This RoleAudible is seeking a highly skilled and motivated Technical Support Specialist to join our growing team. As a key member of our technical support group, you will have the opportunity to develop your career while supporting Audible's services, platforms, and unique culture.Key Responsibilities:Become an expert in one or more services and...
-
Advanced Technical Support Professional
hace 3 semanas
Ciudad de México, Ciudad de México GP Strategies A tiempo completoGP Strategies Corporation is a leading provider of innovative consulting, learning services, and talent technology solutions. We help organizations transform through their people and achieve meaningful change by delivering award-winning learning and development solutions.We are seeking a highly skilled Technical Service Engineer to join our team in the...
-
Technical Support Specialist
hace 1 mes
Ciudad de México, Ciudad de México Emplifi A tiempo completo**About Emplifi**We are a unified customer engagement platform empowering more than 20,000 leading brands to revolutionize the digital and social customer experience. Our comprehensive and integrated solutions fuel growth by delivering happy customers, increased product sales, and improved brand loyalty.Our Customer Support team is the link connecting our...
-
Network Support Engineer
hace 1 mes
Ciudad de México, Ciudad de México Cisco A tiempo completoJob SummaryWe are seeking a highly skilled Network Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing exceptional technical support to our clients and partners.About the RoleThis is a customer-facing role that requires strong communication and problem-solving skills. You will work closely...