Sales Order Administrator
hace 2 meses
**Descripción y detalle de las actividades**
- Provide clear, accurate and timely information to customers regarding the status of orders, shipping dates, possible delays, or any other information relevant to the customer.Maintain constant communication with the team and other critical departments to timely processing of customer orders, awareness of delays, and problem resolution.Coordinate interdepartmental support to expedite shipments and ensure that orders are supplied according to agreed dates.Review of Amazon Vendor Central for order entry, product availability, and chargeback mitigation.Process and coordinate material return authorizations (RMA's) according to company policies and procedures.Review and correct processes, procedures, and any other resources in use for order processing of E Commerce shipments and ensure they are executed avoiding chargebacks.Work with Shipping department to manage backlog of orders that are pending inventory availability, or that have future ship date.Monitor EDI orders and ASN processing and resolve any issues.Keep sales team informed of any backorders, inventory, and routing-Assist and backup Operations Coordinator and Expeditor as needed.Asist and backup Logistics team as needed with claim resolution, shipment expediting and tracking.Contributes to team effort by accomplishing related results as needed-Prepares product or service reports by collecting and analyzing customer information
**Experiência y requisitos**
- Proficiency in the English language, both spoken and written -Associate degree in business or a related field preferred-Minimum of 2 years related experience in a fulfillment/order management capacity-Minimum of 1 year experience in a fast-paced, high volume workplace-A minimum of 3 years experience in customer service.Strong computer literacy skills; proficient in Excel, and ERP management (equivalent to SAP).Excellent verbal, written and interpersonal skills.
**Oferta de empleo confidencial**
Ofrecemos a las empresas la opción de publicar sus ofertas de empleo de manera confidencial, esto es por razones propias de la empresa y en algunos puestos desean mantener la información de forma privada. A continuación se especifican algunas de las razones por las que las empresas deciden publicar sus oportunidades de empleo como confidenciales:
- La empresa desea mantener su publicación privada, para sustitución de sus empleados actuales.
- Es la búsqueda de personal para nuevas plazas de empleo dentro de las organizaciones que actualmente están por autorizar.
- Son empresas de nueva creación que requieren ciertos puestos sin la obligación de dar la información particular de su empresa en ese momento.
**Número de vacantes** 1**Área** Atención a Clientes**Contrato** Permanente**Turno** Diurno**Jornada** Tiempo Completo**Horario** 7:00 A 5:00 LUNES A VIERNES**Estudios** Carrera Profesional**Inglés **Hablado: 95%, Escrito: 95%**Sexo** Indistinto
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