Customer Experience

hace 1 mes


Guadalajara, México Intugo A tiempo completo

ESTAMOS EN BUSCA DE TU TALENTO

ESTAMOS CONTRATANDO PERSONAL BILINGUE PARA TRABAJAR DE TIEMPO COMPLETO EN NUESTRAS OFICINAS.

**Requisitos**:
DIPLOMA DE ESCUELA SECUNDARIA O GED.

2 AÑOS DE EXPERIENCIA EN UN ENTORNO DE CALL CENTER.

BILINGÜE INGLÉS/ESPAÑOL.

ACTIVIDADES:

- TOMAR PAGOS Y SABER ORIENTAR A LOS CLIENTES PARA REALIZAR PAGOS POR SU CUENTA.
- SEPA CÓMO LEER LOS SALDOS DE PRÉSTAMOS Y REALIZAR AJUSTES DE PAGO
- COMPROMISO DE RESOLUCIÓN EN PRIMERA LLAMADA, CON SENTIDO DE URGENCIA Y MÁXIMA PROFESIONALIDAD.

MINIMIZAR LA TRANSFERENCIA DE LLAMADAS TELEFÓNICAS DE UN DEPARTAMENTO A OTRO.
- GARANTIZA LA PRESTACIÓN DE UN EXCELENTE SERVICIO AL CLIENTE A TRAVÉS DEL PROCESAMIENTO RÁPIDO Y EXACTO DE LLAMADAS, COMUNICACIÓN Y COORDINACIÓN CON OTROS DEPARTAMENTOS PARA RESOLVER CONSULTAS.
- RESPONDER PREGUNTAS RELACIONADAS CON LOS SEGUROS, INCLUYENDO EL ESTADO DE LOS RECLAMOS Y LA INFORMACIÓN BÁSICA DE LOS RECLAMOS.

HORARIO:
TURNO: 9:00-19:00 - 12:00-21:00 / DÍAS LIBRES DOMINGO Y 1 DÍA DURANTE LA SEMANA

SALARIO Y BENEFICIOS:
16,500 BRUTOS MENSUALES ($3,200 NETOS SEMANALES)+ BONO 4500 MENSUALES (2% FONDO DE AHORRO, 1,400 CUPONES DE COMIDA, BONO DE NAVIDAD DE 20 DÍAS).

UBICACIÓN:
A UN LADO DE PLAZA DEL SOL

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $15,000.00 - $18,000.00 al mes

Horario:

- Incluye fines de semana

Prestaciones:

- Caja de ahorro
- Opción a contrato indefinido
- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Experiência:

- CALL CENTER: 1 año (Deseable)

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial



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