IT Service Manager

hace 1 semana

Monterrey, México British American Tobacco A tiempo completo

**BAT is evolving at pace - truly like no other organisation.**

**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey**

**BAT MEXICO** **IS LOOKING FOR A IT SERVICE MANAGER**

**SENIORITY LEVEL**:Managerial

**FUNCTION**: DBS Global Application Service - Corporate Solutions

**LOCATION**:Monterrey, MX

**ROLE POSITIONING AND OBJECTIVES**

Ensures the day-to-day delivery of a set of services by third party IT providers to BAT’s Corporate functions such as Finance, Legal and Human Resources. This includes reviewing and optimising the quality and of the service provided by the suppliers using standard service management methodologies, including continued service improvement. The role will work closely with representative of functional IT and user representatives to review performance of existing service, drive improvement activities and support the implementation of new support requirements and solutions.

**Reports to**:Solution Center Manager

**Reporting Level**:Managerial

**Geographic Scope**:Global

**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Manage ongoing service delivery and service support to meet agreed customer requirements.
- Drives improvement activities in cooperation with user communities, third parties and internal IT organisation.
- In case of incidents, support the internal incident management organisations and provides support for stakeholder management.
- Evaluates business risks and issues related to operational incidents, potential changes and internal audit reports.
- Assists in RCA completion and supervises preventive actions implementation.
- Conducts internal and external service review meetings.
- Analyse and review vendor performance against contract and agreed OLA/SLAs.
- Design, implements and oversees execution of governance controls (SOx, GDPR, IT security).
- Supports audit activities and drives the implementation of audit remediation activities.
- Manage execution of periodic activities, such as DR tests, certificate renewals and etc.
- Cooperation with end markets and support teams with objective to smoothly implement technical and functional activities.
- Collaboration with project teams, support them in planning and preparations of environments, quality control of coming changes.
- Manages system stabilisations, supervises service improvements and implementation of innovations.
- Manage ongoing run cost for the service line.
- Supports implementation of new services and ongoing changes to ensure a fast implementation without impacting the service quality or compliance. Ensures supplier readiness for support, e.g. Knowledge Transfer completed.

**ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE**
- Have a University Degree
- 5 years of experience working in IT services environment.
- Proven track record of having worked in a role facing user representatives and proven communication skills to non-IT personnel
- Experience working in large complex global organisation using in-sourced and out-sourced IT service providers in a global capacity
- Knowledge of ITIL (V4) processes and best practices
- A technical background in programming
- Work experience in a SOx controlled environment, good understanding of data confidentiality, proven record of supporting/responding to audits

**BENEFICIAL**
- Experience of working in regulated environments
- Exposure to analytics and digital solutions such as Predictive, Artificial Intelligence, Robotic Process Automation, Mobile Devices/Applications
- Certification in ITIL (V4) or equivalent
- Agile or DevOps methodologies

**WE ARE BAT**

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. **See what is possible for you at BAT.**
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner - one of 50 most sustainable companies

**BELONGING, ACHIEVING, TOGETHER**

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. **Come bring your difference

  • Itil Consultant Ba Infrastructure Service Now

    hace 4 semanas

    Monterrey, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Itil Consultant Ba Infrastructure Service Now

    hace 3 semanas

    Monterrey, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Itil Consultant Ba Infrastructure Service Now

    hace 4 semanas

    Monterrey, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Monterrey, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • IT Service Manager

    hace 2 meses

    Monterrey, México FLSmidth, Inc. A tiempo completo

    Create a better future with sustainable solutions Do you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it.- Your curiosity know-how and innovative...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Monterrey, Nuevo León, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Monterrey, Nuevo León:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • IT Service Manager

    hace 1 semana

    Monterrey, Nuevo León, México FLSmidth, Inc. A tiempo completo

    Create a better future with sustainable solutionsDo you want to make a difference in the world and contribute to a sustainable future? We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It's a big responsibility, and we have committed to do it.- Your curiosity know-how and innovative...

  • IT Service Management Specialist

    hace 4 días

    Monterrey, México Azka IT Consulting A tiempo completo

    **AZKAIT** is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as **IT Service Management Specialist.** Responsible for the implementation of all IT Service Management processes within the Applications Service Unit. The role will also collaborate with multiple IT...

  • IT Service Manager

    hace 1 semana

    Monterrey, Nuevo León, México British American Tobacco A tiempo completo

    BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT MEXICO IS LOOKING FOR A IT SERVICE MANAGERSENIORITY LEVEL:ManagerialFUNCTION: DBS Global Application Service - Corporate...

  • IT Service Desk Agent

    hace 1 semana

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for your talent as an IT Service Desk Agent - Portuguese.Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring incoming tickets to...

  • IT Service Desk Agent

    hace 3 semanas

    Monterrey, México Azka IT Consulting A tiempo completo

    Description AZKAIT is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies. We are looking for your talent as an **IT Service Desk Agent - Portuguese.** **Responsible for all activities surrounding the IT Service Desk, including but not limited to answering calls coming to the call center, monitoring...

  • Idt Service Manager

    hace 2 semanas

    Monterrey, México British American Tobacco A tiempo completo

    **BAT MEXICO IS LOOKING FOR A IDT SERVICE MANAGER!** **JOB TITLE: IDT SERVICE MANAGER** **FUNCTION: DIGITAL BUSINESS SOLUTIONS** **CITY & COUNTRY: MONTERREY, MEXICO** **ROLE SUMMARY!** **What are the key objectives and expectations from this role.** As a IT Service Manager you will work within Mexico DBS function, responsible for supervising Service...

  • It Manager

    hace 2 semanas

    Monterrey, Nuevo León, México Consea America A tiempo completo

    Inicio Trabajos para It Manager en Monterrey 2 Trabajos para It manager en Monterrey Project Manager Sr IT Presencial en Monterrey Monterrey, Nuevo León Project Manager Sr IT Presencial en Monterrey Monterrey, Nuevo León Mercado Libre Hoy Empresa importante busca PROJECT MANAGER SR IT CON EXP EN PROYECTOS PREFERENTE MOVILES. EXP CON METODOLOGÍA PMI EXP...

  • IT Delivery Manager Infrastructure Bilingue Remoto

    hace 3 semanas

    Monterrey, México Training Talent A tiempo completo

    **Vacante para la empresa Training Talent en Monterrey, Nuevo León**: Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Idt Service Manager

    hace 2 semanas

    Monterrey, México British American Tobacco A tiempo completo

    **BAT MEXICO** **IS LOOKING FOR AN** **IDT SERVICE MANAGER** **SENIORITY LEVEL**:Managerial **FUNCTION**: IDT **LOCATION**:Monterrey **ROLE POSITIONING AND OBJECTIVES** This role is part of the IDT Department. The role is responsible for monitoring Service Level Agreements and ensuring that they meet the required levels. The employee must make sure...

  • IT Service Operations Manager

    hace 2 semanas

    Monterrey, México WPP A tiempo completo

    **WPP** is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.** **Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major...

  • IT Delivery Manager Infrastructure Bilingue Remoto

    hace 1 semana

    Monterrey, Nuevo León, México Training Talent A tiempo completo

    Vacante para la empresa Training Talent en Monterrey, Nuevo León:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o Ingeniero...

  • IT Infrastructure Manager

    hace 4 semanas

    Monterrey, México HAYS A tiempo completo

    IT Infrastructure Manager - LATAM The client is a global supply chain company that provides cold chain solutions through warehouses in the region's major urban centers and key ports, to meet the growing demands of customers in regional and global trade. We’re looking for an IT Manager with a focus on Cybersecurity and Process Management to be part of the...

  • IT Incident Manager

    hace 1 mes

    Monterrey, México CHUBB A tiempo completo

    IT Operations – Incident Manager, Technology Operating Center Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of...

  • IT Incident Manager

    hace 4 semanas

    Monterrey, México CHUBB A tiempo completo

    IT Operations – Incident Manager, Technology Operating Center Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of...