Marketing Operations Manager, Cdp Data Manager

hace 4 meses

Ciudad de México CDMX Zendesk A tiempo completo

Job Description

Zendesks Global Marketing Operations team is seeking an experienced CDP Administrator to join our growing data management practice. This is a unique opportunity to grow and learn in a dynamic and fast-paced environment.

This person will administer our CDP, ensuring reliable data integrations with multiple data sources and enabling outstanding customer experiences through relevant, personalized marketing programs. The role demands a robust technical background, exceptional problem-solving skills, and the ability to work cross-functionally across the organization.

**Key Responsibilities**
- Oversee integrations to monitor data ingress and egress between CDP and other marketing systems.
- Maintain profile and segmentation definitions, activation schedules and destination integrations.
- Collaborate with the Enterprise Data & Analytics team to manage CDP's day-to-day operations and administration, ensuring the platform runs smoothly and meets performance and data hygiene benchmarks.
- Establish a standardized XDP data model to create a common language for customer experience.
- Manage user access and permissions.
- Establish data best practices, including audience segmentation and activation among the global marketing community.
- Provide ongoing support and training to AEP end-users, ensuring they can utilize the platform effectively for their needs.
- Consult with Marketing to gather and prioritize use case requirements and translate them into technical data requests.
- Extract, analyze, and interpret data from the CDP to drive actionable insights for targeted marketing campaigns.
- Develop and deliver reports on audience insights, campaign performance, and data health metrics, aiding decision-making processes.
- Ensure CDP operations adhere to data privacy laws (GDPR, CCPA, etc.) and comply with Zendesk's data governance policies.

**Desired Skills and Experience**
- Hands-on experience configuring and managing CDP instances (Adobe Real-Time CDP instances is ideal)
- Proven expertise in creating schemas, ingesting data from a variety of sources, configuring identity resolution, and connecting destinations for activation
- Strong understanding of data integration, data quality, and data governance principles.
- Excellent project management skills with the ability to manage multiple projects simultaneously and meet deadlines.
- Advanced SQL query writing and experience working multiple tables and subqueries and analytics data warehouses (e.g. BigQuery, MySQL, Snowflake). Hands on experience with Adobe Data Distiller is ideal.
- Self-starter with high motivation to succeed in a fast-paced work environment.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

**The intelligent heart of customer experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  • Marketing Operations Manager, Cdp Data Specialist

    hace 4 meses

    Ciudad de México, CDMX Zendesk A tiempo completo

    Job Description Zendesks Global Marketing Operations team is seeking an experienced CDP Administrator to join our growing data management practice. This is a unique opportunity to grow and learn in a dynamic and fast-paced environment. This person will administer our CDP, ensuring reliable data integrations with multiple data sources and enabling...

  • Marketing Operations Manager

    hace 7 meses

    Ciudad de México Directive Consulting A tiempo completo

    Directive Consulting is the performance marketing agency for SaaS and Tech companies. We use Customer Generation (a marketing methodology developed by us) which focuses on SQLs and Customers instead of traditional metrics like MQLs. We offer Paid Media, SEO, Performance Creative, and Video to our clients by creating comprehensive digital marketing strategies...

  • Marketing Manager

    hace 1 mes

    08500, Ciudad de México, CDMX LaLaMove A tiempo completo

    At Lalamove we are characterized by living our values: passion, humility, resilience and execution. So If you are an experienced, self-motivated, and innovative marketer or growth manager: **We are seeking you, a high-caliber Marketing Manager based in Mexico City, Iztacalco.** The incumbent will be responsible for all aspects of marketing for awareness...

  • Marketing Operations Data Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    {"Job Title: Marketing Operations Data Specialist"} Job Description At Zendesk, we are seeking a highly skilled Marketing Operations Data Specialist to join our Global Marketing Operations team. As a key member of our team, you will play a critical role in managing our marketing technology stack and ensuring high-quality data is maintained. About the...

  • Business Operations Manager

    hace 1 mes

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    We are seeking a skilled Business Operations Manager to join our team in Mexico City, México. This role involves optimizing processes, improving operational efficiency, and supporting the company's sales and account management teams.Key Responsibilities:Reporting, Insights & Governance: Ensure Deal Governance compliance and stay up-to-date on the knowledge...

  • Data Marketing Analytics Manager

    hace 4 meses

    México, Zac. Eastman A tiempo completo

    **Responsibilities**: We're looking for a talented and detail-oriented Digital Marketing Analytics Manager to join our team. As a Analytics Manager, your role will involve diving deep into digital marketing data to uncover valuable insights and fine-tune our marketing strategies. You'll collaborate closely with teams across the organization to identify key...

  • Specialist, Customer Data Integration and Operations

    hace 4 meses

    Ciudad Juárez, Chih., México NASDAQ A tiempo completo

    Nasdaq is looking for an experienced Specialist, Customer Data Integration and Operations to join our dynamic, global digital marketing team. Nasdaq is looking for an experienced Specialist, Customer Data Integration and Operations to join our dynamic, global digital marketing team. This is an exciting opportunity to lead integration and operations efforts...

  • Operations Manager

    hace 6 meses

    Edo. de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the...

  • Marketing Account Manager

    hace 6 meses

    México AGM MARKETING AGENCY A tiempo completo

    **EMPLOYMENT TYPE**: Full-Time in-office **JOB LOCATION**: Camino Real de Calacoaya 152-A Int. 5A, Calacoaya, Atizapán de Zaragoza, Estado de México. **SALARY RANGE**: $1.300 - $2.000 per month + Bonuses and Commissions ***: AGM Marketing Agency in Atizapan de Zaragoza is currently seeking a talented and experienced Marketing Account Manager. If you...

  • Data Security Operations Manager

    hace 1 mes

    Santiago de Querétaro, Querétaro de Arteaga, México Amazon Data Services MX, S. de A tiempo completo

    Job SummaryWe are seeking an experienced Data Security Operations Manager to join our team at Amazon Data Services MX, S. de. The ideal candidate will have a strong background in security operations and management, with the ability to drive operational excellence in two separate facilities.About the RoleThe successful candidate will be responsible for...

  • Operations Manager

    hace 4 semanas

    Ciudad de México, Ciudad de México Autokiniton A tiempo completo

    Job Title: Operations Manager">Estimated Salary: $80,000 - $110,000 per year

  • Assoc Manager Customer Marketing

    hace 3 meses

    Ciudad de México, CDMX Hasbro Inc. A tiempo completo

    Assoc Manager Customer Marketing - Ecomm - Coordinate key account managers, agencies and brand managers to create customer focused plans that align commercial, marketing, company, and sales goals. - Develop and nurture direct relationships with ecommerce agency team and global teams aligning to full-year planning agendas. - Lead the implementation of...

  • Marketing Programs Manager, LATAM Field Marketing

    hace 3 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Unlock Your Potential as a Marketing Programs ManagerWe are seeking a talented and self-directed marketing expert to join our team as a Marketing Programs Manager in Mexico. This is an exciting opportunity to play a key role in driving the growth of Amazon Web Services' (AWS) cloud computing platform in the region.About the RoleThe Marketing Programs Manager...

  • PPC Operations Manager

    hace 2 meses

    Ciudad de México, CDMX EMRG A tiempo completo

    **CLICK HERE TO APPLY**:About us**: EMRG is an award-winning Digital Marketing Agency based in Los Angeles. With a team of experienced professionals for each service line, we offer a wide range of digital marketing solutions that are customized to meet the unique needs of each client. We are renowned for our outstanding customer service and ability to...

  • Logistics Operations Manager

    hace 1 mes

    Ciudad de México, Ciudad de México Siemens Energy A tiempo completo

    Job SummaryWe are seeking an experienced Logistics Operations Manager to join our team at Siemens Energy. This role will be responsible for planning and coordinating logistics activities, managing a team, and overseeing performance analysis and cost control.About the RoleThe ideal candidate will have a University Degree in Engineering and at least 5 years of...

  • Digital Marketing Account Manager

    hace 1 mes

    Ciudad de México, CDMX Base Coat Marketing A tiempo completo

    **Who We Are** **About the Role** We are looking for an Account Manager who can build strong relationships with our clients, anticipate their needs, and provide them with creative solutions. As an Account Manager, you will serve as the primary point of contact between the agency and our clients and will be responsible for guiding projects from discovery...

  • Marketing Operations

    hace 2 meses

    Ciudad de México, CDMX BD A tiempo completo

    **Job Description Summary**: How about becoming a maker of possible? For more than 125 years, we’ve pursued our Purpose of advancing the world of health. We relentlessly commit to a promising future by developing innovative technologies, services and solutions, helping the healthcare community improve safety and increase efficiency. It takes the...

  • Lead Marketing Operations Manager

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Kerry Group Plc A tiempo completo

    Kerry Group Plc, a leading global taste and nutrition company, offers an exciting opportunity for a skilled Lead Marketing Operations Manager to join our in-house creative team. With a focus on delivering innovative marketing campaigns and projects, this role will oversee the strategic development, coordination, execution, and optimization of multi-channel...

  • Global Marketing Operations Data Specialist

    hace 1 mes

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    About the RoleWe are seeking a highly motivated and ambitious Global Marketing Operations Data Specialist to join our team in Mexico City. As a key member of our Global Marketing Operations team, you will play a critical role in improving data quality across the Marketing and GTM organizations.Job ResponsibilitiesYour primary focus will be on improving data...

  • Digital Marketing Campaign Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Agm Marketing Agency A tiempo completo

    OverviewAt Agm Marketing Agency, we're looking for a talented Marketing Account Manager to join our team. As a key player in our marketing efforts, you'll be responsible for managing and executing successful advertising campaigns across various social media platforms.Salary and BenefitsThe estimated salary for this role is $22,400 - $34,400 per month,...