Digital Channel Manager

hace 5 meses

Ciudad de México Tribal Credit A tiempo completo

**Digital Channel Manager**

**Overview**

Are you ready to join an agile, diverse, and global team of innovators in redefining the B2B payment space for startups and SMEs in emerging markets? Tribal Credit is built for companies looking for a better way to pay business expenses and optimize their financial management. We provide modern payment methods like multi-currency physical and virtual business Visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface.

Our founders are serial entrepreneurs who have launched startups both in emerging markets and the U.S. We're backed by leading international investors, including SoftBank, QED Investors, BECO Capital, Global Ventures, Endeavor Catalyst, Endure Capital, and OTG Ventures. We're also part of the Visa Fintech Fast Track program among an elite group of fintechs.

This position is 100% remote, based in Mexico, and will report to the Director of Digital Marketing.

**As the Digital Channel Manager, you will**
- Set up and manage marketing automation campaigns in HubSpot, ensuring seamless execution and tracking of customer journeys.
- Prepare, and send communications to clients and leads.
- Design templates for communications with leads and clients.
- Utilize HubSpot analytics to monitor and analyze marketing campaign performance, including lead generation, and conversion rates.
- Develop actionable insights and recommendations based on data analysis to optimize marketing strategies and improve campaign effectiveness.
- Create innovative social media communication messages. Remember, SM is often the first impression users get
- Collaborate with content marketing for the editorial calendar.
- Reply and engage customers across different social media channels.
- Deliver analytical and insightful reports.
- Conduct regular audits of community performance and implement strategies to address gaps, improve engagement, and increase community retention.
- Boost Social Media as acquisition and customer service channels, offering the best answer to every user's questions.
- Bring in best practices Learn from the best, test, and improve.

**Who You Are**
- 3+ years of experience in CRM (Hubspot)
- Background in social media tech stack.
- Proactive, in search of learning and growing, willing to give that extra mile
- Creative We want to stand out
- Results-oriented. You must like to read and interpret data in order to improve the job.
- Exceptional oral and written communication skills
- Fluent in Spanish and English required
- Agile, flexible, and responsive approach to work.
- Enthusiastic, cheerful, friendly, and with a great sense of humor

**Benefits**
- 100% employer paid premiums (for team member and family) for healthcare (medical, dental, vision)
- 30 days Aguinaldo
- Phone/Internet Allowance
- Food Vouchers
- Vacation premium
- Unlimited time off and all public holidays
- Allowance for home office equipment
- Highly supportive team culture
- Remote-first (within your country of residence), flexible work environment
- Market-competitive salaries
- Top-notch project management, productivity, and team engagement tools
- A wide range of learning resources, and much more

**Our Values**
- **We're captivated by customers**:We're captivated, obsessed, fascinated and engaged with our customer - inside and outside of Tribal. Everything we build is rooted in creating new possibilities for them, challenging what we think is impossible.
- **We operate in 3D**:Drive. Diagnosis. Data. We execute with drive and urgency. When needed, we diagnose using data and experiments before deciding. We consider second order effects and think things through.
- **We progress towards excellence**:We hold ourselves and each other accountable to** **high standards and excellence. We balance perfection with delivery, experimentation and learning.
- **We pursue learning and growth**:We're curious and passionate about learning and growing. We question assumptions, seek out information, ask for feedback, acquire new knowledge, and explore new perspectives.
- **We're human-centered as one tribe**:We work as one tribe. We collaborate on issues, powered by respectful challenge and feedback. We listen to each other. We're open to other points of view but commit once a decision is taken, supporting each other wholeheartedly on the path forward.

**Equal Employment Opportunity & Privacy Statement**

Click here to learn about our Tribal Privacy Policy and #JoinTheTribe

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