Customer Care Representative

hace 7 meses

Tlahuac, México FedEx Express LAC A tiempo completo

Involves online and telephone contact with external/internal customers within functional area and completing any related administration.

**General job description**:
Under general guidance completes the following tasks:

- Serve as direct contact for targeted accounts and provide priority assistance for their requests.
- Respond to customer requests in a timely and efficient manner.
- Prepare internal and external reports as needed.
- Analyze ongoing trends/problems that affect customer satisfaction and provide feedback for improvement opportunities.
- Provide immediate notification to top accounts when their shipments experience delays or problems. Continuously communication until problem is resolved.
- Interact with Sales Managers to identify needs of top accounts.
- Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
- Within established authorities, determines and authorizes solutions to resolve customer issues.
- Advises sales and operations, of geo-political or operational situations that may impact service.
- Communicates documentation requirements for customs clearance.
- Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
- Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.
- Performs claims and complaint handling and escalates issues to more experience team members when needed.
- May be required to perform other duties as assigned

**Minimum Requirements**:
**Minimum Education**:

- High School diploma
- Proficiency in English (450 TOEIC points)
- Knowledge of foreign language (other than English)

**Minimum Experience**:

- Two (2) years' experience related to customer service in a service environment/industry

**Minimum Required Skills**:

- Extensive knowledge of FedEx tracking systems Interpersonal Skills
- Excellent Written & Verbal Communication Skills
- Ability to interact with upper management
- Detail oriented
- Proven ability to effectively negotiate sensitive customer issues
- Team Working Skills
- Microsoft Office & PC Skills - PC Typing (35 WPM)
- Problem Solving Skills
- Skill at using mental reasoning or research to gain insight into or solve problems

Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
2020 Fortune’s World Most Admired Companies (14th)

2019 Fortune’s Best Places to Work (15th)

2019 Forbes’s One of the “Best Employers for Diversity”

2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)

2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years

2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible

2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.

2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.

  • Customer Care Representative

    hace 6 meses

    Tlahuac, México Percepta International A tiempo completo

    Customer Care Representative - chat MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction...

  • Associate Customer Care

    hace 7 meses

    Tlahuac, México First Advantage A tiempo completo

    **_ Responsibilities:_** - _ Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue._ - _ De-escalation of client frustration is a key responsibility of the agent....

  • Care Center Representative

    hace 7 meses

    Tlahuac, México Sun Digital S.A. de C.V A tiempo completo

    **SUN DIGITAL S. A de C.V., **empresa con más de 40 años de experiência en el mercado de las artes gráficas y pionera en soluciones de impresión digital en México. **SOLICITA: CARE CENTER REPRESENTATIVE** **Requisitos**: - **RECIÉN EGRESADOS DE INGENIERÍA INDUSTRIAL | ADMINISTRACIÓN INDUSTRIAL | ADMINISTRACIÓN DE EMPRESAS**: - **Inglés...

  • Customer Care

    hace 7 meses

    Tlahuac, México CSG A tiempo completo

    **IMPORTANTE EMPRESA** **SOLICITA** **CUSTOMER CARE** **Requisitos**: - Escolaridad: Licenciatura Terminada **Experiência: Mínima de 2 en atencion a clientes, cotizaciones y facturacion** **Idioma**:Ingles / Intermedio - Avanzado **Conocimiento**: - Manejo de algun ERP ( Deseable Sales Force ) - Importaciones y comercio...

  • Customer Service Representative

    hace 7 meses

    Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team. **Key...

  • Premier Customer Care Representative Senior

    hace 6 meses

    Tlahuac, México FedEx Express LAC A tiempo completo

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Customer Service Representative

    hace 6 meses

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service Representative Company Overview: We are a new generation of BPO combined with a CX consultancy firm focused on the disruption of the industry based on the Tech/Startup world’s needs. Backed by entrepreneurs, founders and domain experts, we provide solutions for startup companies who need to outsource processes overall, we focus on...

  • Customer Care Agent

    hace 6 meses

    Tlahuac, México Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Associate Customer Care-

    hace 6 meses

    Tlahuac, México First Advantage A tiempo completo

    **Responsibilities**: - Open and conduct all conversations professionally and with empathy. Customer Care Representatives must remain calm, listen carefully, be polite, explain reasons for the current situation and what s/he/they will be doing to help resolve this issue. - De-escalation of client frustration is a key responsibility of the agent. Calls are...

  • Customer Care Agent

    hace 6 meses

    Tlahuac, México Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la más avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Customer Care Agent

    hace 7 meses

    Tlahuac, México Urbvan A tiempo completo

    **Descripción de la empresa** Urbvan es una red de movilidad compartida con rutas preestablecidas que opera a través de la mas avanzada tecnología y a través de la app. Estamos enfocados en brindar un servicio de calidad, cómodo y seguro, a la vez que contribuimos con la disminución del tráfico vehicular de las ciudades. **Descripción del empleo**...

  • Customer Care Agent

    hace 6 meses

    Tlahuac, México GLOBAL YO A tiempo completo

    **The Customer Success Representative** plays a crucial role in fostering strong customer relationships, driving customer retention, and enhancing loyalty. Your primary focus is on ensuring utmost satisfaction with our Global YO products and services by offering exceptional customer service support and swiftly addressing any concerns that may arise. As the...

  • Customer Success Representative

    hace 6 meses

    Tlahuac, México MDC Data Center A tiempo completo

    **We have an exciting opportunity for you to join our team in Mexico** as a Customer Success Representative!** **Are you passionate about delivering exceptional customer experiences and building strong, lasting relationships? Do you thrive in dynamic environments where no two days are the same? If so, we have an exciting opportunity for you to join our team...

  • Customer Care Analyst I

    hace 7 meses

    Tlahuac, México Emerson A tiempo completo

    The objective of the Customer Care Analyst is to help optimize our order to cash service levels by primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest...

  • Customer Care Agent

    hace 6 meses

    Tlahuac, México Urbvan A tiempo completo

    Descripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...

  • Customer Care Agent

    hace 6 meses

    Tlahuac, México Urbvan A tiempo completo

    Descripción de la empresa Kolors es el Uber de la movilidad masiva compartida. Revolucionando el transporte terrestre de ciudad a ciudad, corporativo y en camionetas a través de tecnología estilo aerolínea, optimización basada en datos y una experiência de pasajero incomparable. Descripción del empleo **¿Qué harás?** - Atender llamadas que Kolors...

  • Bilingual Customer Service Representative

    hace 6 meses

    Tlahuac, México Percepta International A tiempo completo

    Bilingual Customer Service Representative MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Customer Care Representative Associate

    hace 7 meses

    Tlahuac, México FedEx Express LAC A tiempo completo

    To perform a variety of Customer Service duties to support efficient domestic express operations, responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments identification of problems and resolution through available information or transfer to source._x000D_ _x000D_ Answers call center customer inquiries on...

  • Customer Service Care Center Nocturno

    hace 7 meses

    Tlahuac, México SAE A tiempo completo

    Ejecutivo Customer Service **CARE CENTER Bilingüe TURNO NOCTURNO** **(DOMINIO INGLÉS AVANZADO)** **Requerimos**: Educación mínima: Media superior -Bachillerato General Al menos 1 año de experiência en Customer Service cubriendo turnos o campañas en horario Nocturno Idiomas: Indispensable **Inglés Avanzado** Experiência: ejecutivo Care...

  • Customer Care Professional

    hace 6 meses

    Tlahuac, México Avantor A tiempo completo

    The Opportunity: Avantor is looking for a dedicated Customer Service Representative. This position is located onsite in Mexico City, MX near The World Trade Center. This is an intermediate-level position. The primary purpose of this position is to answer routine questions and issues from external or internal customers. Frequently escalates more complex...