HR Employee Experience Representative

hace 3 semanas


Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

**Location**: Guadalajara SSC, Mexico
Reports to Manager, HR Employee Experience

The HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed. Manage HR data and transactional processing.

Key Deliverables
Serve as first point of contact for HR customer inquiries via various intake channels such as phone and chat
Utilize knowledge management and case management systems to address, track and resolve HR customer inquiries within Service Level Agreements
Escalate unresolved HR customer inquiries, retiree inquiries and requests
Process data changes in HR systems
Process org management transactions
Complete administrative activities related to talent acquisition (e.g., pre-hire due diligence)
Administer and process new hire information
Support learning administration including managing tracking of manual enrollments and pre-booking requests, managing mass enrollments (e.g. for mandatory trainings) in conjunction with appropriate parties, and managing learner cancellations (including approval of cancellation requests, notifying appropriate parties and managers of capacity and waitlist for training courses that may have restrictions)
Audit system/data
Conduct research related to specific inquiries
Process forms and payments
Execute compliance-related activities
Understand available standard reports to support customers

**Desired behaviors and attributes**:
Strong oral communication, listening, and customer service skills
Exceptional emotional intelligence and empathy
Able to work in teams effectively
Resourcefulness and ability to find answers quickly
Thorough with responses to inquiries and issues
Adaptable to different customer types and situations
Technologically savvy to improve and automate activities
Knowledge of the full HR operations solution and intersection points
Ability to multi-task and manage different issues at once by providing support over multiple, ongoing chats

**Knowledge, Skills, and Requirements**:
University Degree or equivalent experience in a related field
1-2 years service experience with direct customer interaction
Overall familiarity with HR policies and practices
Proven time management skills, and a strong sense of urgency
Ability to quickly comprehend requirements and carry out transactions in accordance with set standards
Ability to establish effective professional working relationships
Problem-solving skills and a customer service orientation
Able to run reports and interpret data to conduct analysis
Consistent exercise of judgment and escalation as necessary to resolve problems
Strong work ethic, integrity and personal accountability
Strong communication and interpersonal skills and a collaborative team spirit
Proficient use of applicable technology and MS Office
Demonstrated ability to communicate verbally and in writing
**Multi-lingual fluency**: English (required) plus one or more of the following: Spanish, Portuguese
Limited travel
May require non-standard work hours

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Relocation Available**: No



  • Guadalajara, México Ingredion A tiempo completo

    HR Employee Experience Representative Location: Guadalajara, Mexico Reports to Manager, Internal Customer Service The HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed....


  • Guadalajara, México Ingredion A tiempo completo

    Location: Guadalajara SSC, Mexico Reports to: Manager, HR Employee Services Do you speak advanced Portuguese? Do you have Customer Service passion and experience (ideally in HR to internal customers)? We have an opening where you can keep practicing languages by giving resolution to employees’ inquiries and execute some HR tasks for our different...


  • Guadalajara, Jalisco, México Ingredion A tiempo completo

    HR Employee Experience RepresentativeLocation: Guadalajara, MexicoReports to Manager, Internal Customer ServiceThe HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as needed....


  • Guadalajara, México Ingredion Global Business Services, S.A. de C.V. A tiempo completo

    HR Employee Experience Representative Location: Guadalajara, Mexico Reports to Manager, Internal Customer Service The HR Employee Experience Representative will be responsible of providing customer service for HR-related processes through inquiry management and resolution. Research solutions and escalate complex inquiries to appropriate parties as...

  • HR

    hace 6 días


    Guadalajara, México CobaltoTalent A tiempo completo

    **Human Resources Generalist**: **Responsibilities**: - Recruiting and hiring new employees - Onboarding new employees - Managing employee benefits and compensation - Providing training and development opportunities for employees - Handling employee relations issues - Ensuring compliance with all HR laws and regulations Qualifications: - Bachelor's degree...


  • Guadalajara, México Ingredion A tiempo completo

    Location: Guadalajara SSC, Mexico Reports to: Manager, HR Internal Customer Service Ingreion is looking for a proactive bilingual HR professional who can help supporting our HR Reps team, who give internal customer service to employees in different matters. If you have experience managing work of other people, leading a team, etc.; this role may be for...


  • Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    Human Resources Employee Support This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs...


  • Guadalajara, Jalisco, México Ingredion A tiempo completo

    Location: Guadalajara SSC, MexicoReports to: Manager, HR Internal Customer ServiceIngreion is looking for a proactive bilingual HR professional who can help supporting our HR Reps team, who give internal customer service to employees in different matters. If you have experience managing work of other people, leading a team, etc.; this role may be for you.The...


  • Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: HR Administration Specialist is responsible for employees' life-cycle administration including newcomers onboarding process, LuxStaff system administration, Employees personnel files and personal data, preparing HR admin related data and reports and HR Business Partners support. **Responsibilities**: - Background checks and drug...


  • Guadalajara, Jalisco, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    High school or equivalentPlease note this could be either day shift or night shift position.One of the many reasons Amazon raises the bar on customer experience is because HR makes sure we have the best team behind us. We need an agile workforce, so that we have the right talent in the right numbers to meet our customers' needs. As an HR assistant, you will...

  • HR Partner

    hace 3 semanas


    Guadalajara, México amdocs A tiempo completo

    **Job ID**:177146 **Required Travel**: Minimal **Managerial - No** **Location**:MEXICO- GUADALAJARA (Amdocs Site)** **Who are we?**: **In one sentence**: The Human Resources Partner (HRP) is a key business partner within a specific business unit, responsible for implementing the HR strategy and best practices to support business goals. The HRP leads the...

  • HR Coordinator

    hace 3 semanas


    Guadalajara, México GDL Connect S de RL de CV A tiempo completo

    **GDL Connect S de RL de CV is looking for a HR Coordinator.** GDL Connect S de RL de CV is a US company with a Nearshore operation at Guadalajara, Mexico that Specializes in the Mortgage, Real Estate, Insurance and other business solutions with over 15 years of experience in the industry. **JOB DESCRIPTION**: The HR coordinator will be responsible for...

  • HR Operations Advisor

    hace 4 semanas


    Guadalajara, México Hewlett Packard Enterprise A tiempo completo

    HR Operations Advisor This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s chief competitive advantage allows us to focus on ensuring that we keep the employee at the center of the programs and services...

  • HR Manager

    hace 2 semanas


    Guadalajara, Jalisco, México Birdman A tiempo completo

    Are you ready to build something meaningful?-_ Take flight at Birdman_The Company: Birdman is the leading plant-based supplements and food company in Mexico. At Birdman we strive to facilitate the transition towards healthier, more sustainable, and cruelty-free food consumption habits through delicious and nutritious plant-based products that customers love....

  • HR Generalist

    hace 4 semanas


    Guadalajara, México BONbLOC A tiempo completo

    We are looking for an HR generalist. You’ll undertake a wide range of HR tasks, like organizing trainings, administering employee benefits and leaves and crafting HR policies. You will use Human Resources Information Systems to ensure all employee records are up-to-date and confidential. And you’ll also act as the main point of contact for employees’...


  • Guadalajara, México Jabil Circuit A tiempo completo

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design...

  • Intern HR

    hace 3 semanas


    Guadalajara, México Corporativo Lumston A tiempo completo

    As an HR Intern, you will gain valuable hands-on experience and contribute to various human resources functions within the organization. You will support the HR team in executing day-to-day tasks and projects, ensuring the smooth functioning of HR operations. This internship provides an excellent opportunity for aspiring HR professionals to learn about the...


  • Guadalajara, Jalisco, México Ingredion Incorporated A tiempo completo

    Ingredion HR's mission is to create an inclusive, growth culture where all our employees learn, grow, succeed and drive business performance. The Digital HR COE's mission is to create innovative solutions that deliver HR services via an engaging digital employee experience, while empowering employees to perform with agility, effectiveness, and efficiency.The...

  • Hr Service Representative

    hace 2 semanas


    Guadalajara, Jalisco, México Bosch Group A tiempo completo

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.With over 300 specialized associates and around 15 nationalities,...


  • Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: The HRBP is responsible of supporting employees and managers of assigned groups, guiding them trhougout People Manager practices and annual cycle. **Responsibilities**: - Support managers and employees during employee cycle. - Analyze surveys, reports and statistics to define Action plan and execute. - Role model for Luxoft...