Customer Service Representative

hace 6 meses


Parque Industrial Intermex Sur, México COFICAB CD JUAREZ A tiempo completo

**Position objective**:
Keeps good relationship with clients in order to develop a proper understanding of the business model and requirements of each client. Monitors forecast reliability and coordinate OTIF customer order deliveries to ensure a high level of customer satisfaction.

**Requirement**:

- Bachelor degree
- 1+ years of experience in similar position in automotive environment
- Customer relationship management
- Demand forecasting experienced
- MS Office knowledge
- Effective communication skills
- Self-development
- Schedule availability
- Fluent in English

**Main responsibilities**:

- Perform, track and update the delivery plan based on customer orders and priorities to optimize transit time and pickup / packing / loading time.
- Receive, verify and request timely customer orders and forecasts into the information system and provide feedback to customers.
- Offers with customers additional orders, requests for express delivery.
- Coordinates customer complaint handling process, including product return coordination (reverse logistics), action plan progress, and customer feedback.
- Advises on the preparation schedule, generates pick lists accordingly, monitors and updates the progress of physical preparation, product labels, delivery documents, packing and truck loading.
- Validate goods/product delivery in the information system and comminute Advanced Shipment Note to customers (ASN).
- Track delivery accuracy full time (OTIF) and take action as necessary.
- Meets quality requirements and EHS systems. Minimizing negative impacts and doing each activity considering our environmental commitments and objectives.

Tipo de puesto: Tiempo completo

Salario: A partir de $1.10 al mes

Horario:

- Turno de 8 horas

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial


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