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Customer Service and Support Professional
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**Change the future with us**
We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.
**Specific Responsibilities**:
- Execute daily transactions and Customer Support(additional detailed work instructions available upon request)
- Process warranty and excess returns
- Process credits and debits
- Process special and sample orders
- Generate quotes in SAP
- Process internal orders (NOI’s)
- Process tax credits and debits
- Provide status for backorder for selected customer accounts.
- Pull / push orders.
- Urgent orders management.
- Provide resolution to Customer inquiries.
**Key Responsibilities**:
- Execution of all transactions with a high level of accuracy and speed
- Timely execution of all customer transactions: 24hrs or less.
- Professionally draft customer communications.
- Effective time management to best support customer inquiries
**Education, Knowledge, Skills, and Abilities**:
- Associates degree in related discipline is preferred.
- 2+ years of practical Customer Support experience
- Strong verbal and written communication skills: fluent English required both verbal and written.
- SAP experience strongly desired
- Salesforce experience strongly desired
- Working knowledge of MicroSoft Office
- High level of accuracy and attention to detail
- Demonstrated ability to address customer inquiries/escalations
- Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers.
- High Level of professionalism and excellent customer service skills.
- Must be a self-starter and work independently of immediate supervision.
**Equal Employment Opportunity Statement
