Customer Success Jr Trainer
hace 3 meses
Descripción de la empresa
Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones. Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de la salud mas humana
Descripción del empleo
Implementar estrategias de capacitación en línea/ presencial para el equipo de CS con el objetivo de aumentar la accesibilidad y eficiencia de aprendizaje impulsando sus habilidades técnicas y reforzando las habilidades blandas en la operación diaria y de nuevos ingresos.
- Impartir capacitación presencial y en línea
- Diseñar materiales didácticos de acuerdo a las necesidades del áreaAsistir en resolución de dudas al personal del área
- Mantener actualizados los materiales de capacitación de acuerdo a los procesos del área
- Evaluar el desempeño del personal de manera recurrente
- Asistir y participar en reuniones de presentación de resultados
- Diseño de herramientas que promuevan el logro y consecución de objetivos operativos
**Requisitos**:
- 1 año como Instructor de Capacitación (Operativo)
- 6 meses como diseñador instruccional
- Manejo de grupos (mínimo 50 personas)
- Capacitación de mandos medios y altos
- **Inglés Avanzado
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