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Aplus-customer Success Manager
hace 2 meses
**Role And responsabilities**:
- Responsible for customer success, being in charge of the Key Account Managers team; creating synergy with operational, financial and technological areas for the development of active customers, ensuring exponential growth of active business.
- 3 to 5 years of experience and knowledge of the logistics sector, creating, building and managing customer success and customer service teams. Negotiation skills, self-starter, commercial strategist.
**Skills**:
- Bachelor's degree in commercial, administrative, economic or related careers.
- Conversational English.
- Experience in logistics, with first and last mile services, fulfillment.
- Proficiency in Excel/Google Sheets and/or SQL.
- Experience solving problems and proposing outstanding solutions to complex issues.
- Experience developing and executing project proposals (from start to finish).
- Data-driven approach to decision making and performance measurement.
- Experience leading process and performance improvements by leveraging data and insights.
- Experience working with sales, account management and customer service teams.
- Experience implementing and developing tools such as Zendesk, HubSpot, Salesforce.
**Soft Skills**:
- Able to avoid hierarchies and work as a team player
- Orientation for team growth
- Focused on motivating the sales and customer service teamRole And responsabilities:
- Responsible for the development of active customers, ensuring that the terms and conditions of both administrative and operational contracts are met.
- 3 to 5 years of experience and knowledge of the logistics sector, creating, building and managing customer success and customer service teams. Negotiation skills, self-starter, commercial strategist.
**Skills**:
- Bachelor's degree in commercial, administrative, economic or related careers.
- Conversational English.
- Experience in logistics, with first and last mile services, fulfillment.
- Proficiency in Excel/Google Sheets and/or SQL.
- Experience solving problems and proposing outstanding solutions to complex issues.
- Experience developing and executing project proposals (from start to finish).
- Data-driven approach to decision making and performance measurement.
- Experience leading process and performance improvements by leveraging data and insights.
- Experience working with sales, account management and customer service teams.
Soft Skills:
- Able to avoid hierarchies and work as a team player
- Orientation for team growth
- Focused on motivating the sales and customer service team
Tipo de puesto: Tiempo completo
Salario: $25,000.00 - $55,000.00 al mes
Horario:
- Turno de 8 horas
Idioma:
- English (Deseable)
Lugar de trabajo: Empleo presencial
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