Remote - Customer Service Agent with Admin Duties
hace 2 semanas
**Description**:
Gordian Staffing, A New Way of HR.
Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.
About our client: Our client has been the premier HOA and Condo Management Specialist in Austin since 1987. They provide an array of extensive community management services, including HOA Management, Condo Management, HOA Developer Services, and HOA consulting services.
The main activities for this position are:
- Uploading documents to the system.
- Preparing reports.
- Create & modify PDF documents.
- Data entry within the software.
- Organize files and update them.
- Will handle some demanding homeowners.
- Be able to prioritize tasks and multitask.
- Follow-up tickets
- Escalate issues when needed.
**Monday to Friday**
**Regular schedule**:
**08:00 - 17: 00 MX & TX CST**
**During Daylight Saving**
**07:00 - 16: 00 MX CST**
We offer:
- Christmas bonus of 30 days (Aguinaldo)
- Vacation according to law
- IMSS
- Major medical insurance since day 1
After 3 month probationary contract, we add:
- Minor medical insurance (Clinic may vary according to the city you are from)
- Food vouchers
- Saving fund
- Restaurant tickets
**Requirements**:
- Good typing skills
- Sense of urgency
- Strong communication skills (speaking and writing)
Desirable:
- Good prioritization skills.
- Experience de-escalating calls.
- Experience with Vantaca.
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