Remote Customer Service Specialist

hace 3 semanas


Desde casa, México Gorilla Paper Inc A tiempo completo

Responsibilities:

- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Handle outbound calls to follow up on customer inquiries or sales leads
- Assist with data entry and maintenance of customer records
- UPS, USPS Shipping Claim, Shipping Error Records, SHIPSTATION shipping adjustment.

Qualifications:

- Previous experience in customer service or a related field preferred
- Excellent English communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficiency in data entry and computer skills
- **English is MUST**

Pay: $160,000.00 - $250,000.00 per year

**Education**:

- Bachelor's (required)

**Experience**:

- remote customer service: 3 years (required)
- Google Workspace ( google sheet): 1 year (required)
- Freshdesk or Zoho remote CRM software: 1 year (required)

**Language**:

- English very well (required)

Work Location: Remote


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