Senior Technical Support Engineer
hace 2 meses
Company Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.
**Our Approach to Work**
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together
**Job Description**:
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
- Remote support, deployment and knowledge transfer
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- Work to reproduce customer issues and qualify critical issues
- Publish Technical Support Bulletins and other user documentation in the Knowledge Base
- Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing
- Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc.
- Travel may be required to customer sites in the event of a critical situation to expedite resolution
- Work shoulder to shoulder with the Sales and Sales Engineering Teams
**Qualifications**:
**Your Experience**
- BS/MS or equivalent experience or equivalent military experience required
- 8+ years of deep technical knowledge and technical support with a strong customer focus or related experience
- Advanced certifications such as CCIE/JNCIE/ CISSP- an advantage
- Excellent written and spoken communication skills, strength with establishing relationships
- Ability to independently debug broad, complex, and unparalleled networks with mixed media and protocols required
- Excellent interpersonal skills and the ability to work well independently and in a team
- Self-disciplined, self-managed, self-motivated and strong sense of ownership, urgency, and drive
- Passionate to learn, understand, and dissect new technology stack quickly on own
- Strong project management, time management, and organizational skills
- Strong analytical skills for interpreting business requirements and translating them into technical specifications
- Profound knowledge in networking protocols such as - TCP/IP, BGP4 (multi-homing), OSPF (multi-area), ISIS, Multicast, VOIP
- Expert working knowledge in the operation of Ethernet LAN switching protocols and standards including, VLANs, VLAN aggregation
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
- Prior experience in similar vendor Technical Support Centers
- Experience with Authentication Protocols a plus (Radius / TACACS)
- Strong history of deploying, maintaining, and troubleshooting multi-vendor (Cisco, Checkpoint, Juniper, Fortinet) firewall environments - PANW firewalls and VM-Series - A plus
- Excellent problem solving, critical thinking, communication,
-
Senior Technical Support Analyst
hace 4 semanas
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Base24 Support Engineer
hace 1 mes
Guadalajara, México Diverseteam A tiempo completoSupportBase24 support Engineer Guadalajara MX SYNE/TRANSAMERICA FTE **Thanks & Regards** **Lokesh Sharma** **Senior Technical Recruiter - Recruitment** **Desk Number: 907-921-2004*124** **Phone: 609-245-5311** **Salary**: $14,509.86 - $27,235.73 per month Ability to commute/relocate: - Guadalajara, Jal.: Reliably commute or planning to relocate...
-
Technical Customer Support Engineer
hace 2 semanas
Guadalajara, México Finastra A tiempo completoResponsibilities What will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating...
-
Technical Customer Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoResponsibilitiesWhat will you contribute?As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating...
-
Technical Support Engineer
hace 4 semanas
Guadalajara, México ASMPT SMT, Inc. A tiempo completoThe Technical Support Engineer role is a customer focused role and is part of the Technical Support Services group. This group includes Technical Support, Customer Service and Training. The role involves daily interaction with ASMPT customers who are using a broad spectrum of ASMPT SMT Solutions hardware and software products. Expectation of this Technical...
-
Senior Network Support Engineer
hace 2 meses
Guadalajara, México EPAM Systems A tiempo completo**DESCRIPTION**: Join the Cutting Edge of Cloud Technology: Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products. Collaborate with a team of seasoned professionals, provide...
-
Technical Analyst 2-Support
hace 2 semanas
Guadalajara, Jalisco, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Analyst 2-support
hace 3 meses
Guadalajara, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Applications Engineer
hace 1 mes
Guadalajara, México NXP Semiconductors A tiempo completo**Applications Engineer - Technical Support for Automotive Microprocessors** **Company Description** **Business Unit Description** Global Sales & Marketing (GSM) is responsible for amplifying the voices of the customer and of the market for the entire company and growing the NXP brand. Additionally, we are tasked with defining market requirements,...
-
Technical Customer Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México Finastra A tiempo completoJob DescriptionWhat will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating...
-
Technical Customer Support Engineer
hace 2 semanas
Guadalajara, México Finastra A tiempo completoJob DescriptionWhat will you contribute? As part of the US Payments, Customer Support team, the Technical Support Engineer, Customer Support will be responsible to support customers using Finastra payments systems and customer systems. The support will include functional application support, system technical configuration support, internal coordinating...
-
Technical Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México EITR Limited A tiempo completoRole: Technical Support Engineer - Machine Learning/Data Scientist - Upto 60K MXN Pesos per month GROSSLocation: MexicoUrgent HiringWe are actively seeking a highly skilled and motivated Technical Support Engineer with expertise in Machine Learning and Data Science. Join our dynamic client in Mexico and contribute to cutting-edge projects in the realms of...
-
Sr Technical Support Engineer, Cortex Xsiam
hace 2 meses
Guadalajara, México Palo Alto Networks A tiempo completoCompany Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...
-
Product Support Americas Engineer
hace 1 mes
Guadalajara, México Sidel A tiempo completoproduct support americas engineer works with all the service and project team in order to support them on technical issues, sales oportunity, FSE intervention support. His experience and high technical skill convert him as a referent in term of technical knowledge about the sidel equipment. **Your Mission**: Product Support "Region" Engineer is part of...
-
Software Support Engineer
hace 1 mes
Guadalajara, Jalisco, México Amdocs A tiempo completoSoftware Support Engineer (Shell/SQL/Linux) Amdocs In one sentenceResponsible for providing best-in-class technical support to a global customer base with high customer standards.Maintains ownership of the resolution of complex technical problems, including debugging, identifying bugs, tool and script development for problem diagnosis, troubleshooting and...
-
Technical Support Engineer
hace 1 mes
Guadalajara, México HCL Technologies A tiempo completoMexico 2.5-5 Years Mexico **Job Family** Support (Support) **Job Description (Posting).** To provide technical support to end users of a product (eg. BEA support, ORACLE tech support) as per defined SLAs agreed with the customers (1.) To dialog and interact with technical users of the product (2.) To document all the defined processes and the methods...
-
First Line Technical Support Engineer
hace 1 mes
Guadalajara, México VIPRE Security Group A tiempo completoJob Duties: - Escalate issues to senior technical staff and respond to the customer when escalation resolutions are available. - Track incidents on the helpdesk ticketing system - Where time is available, perform other various assigned tasks, such as document creation, staff and customer training, process improvement etc. Job Requirements and...
-
Technical Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México TeamViewer A tiempo completoCompany DescriptionTeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind - from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented...
-
Technical Support Engineer
hace 2 semanas
Guadalajara, Jalisco, México JWP A tiempo completoAbout JWP:JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Product Support Americas Engineer
hace 2 semanas
Guadalajara, Jalisco, México Sidel A tiempo completoProduct Support Americas Engineer Contract Type Permanent Country MEXICO Location Guadalajara Your opportunity product support americas engineer works with all the service and project team in order to support them on technical issues , sales oportunity , FSE intervention support . His experience and high technical skill convert him...
