Customer Solutions Advocate

hace 12 horas


Monterrey, Nuevo León, México Cpkc A tiempo completo

About the Role:

Cpkc is seeking a highly skilled Customer Solutions Advocate to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers through proactive incident resolution, advocacy, and issue management.

Responsibilities:

  • Resolve Asset and Configuration Management related incidents within the Operative Systems tool.
  • Monitor and analyze KCS network and customer supply chains to provide proactive customer delay advisories.
  • Act as advocate on behalf of the customer with transportation department and third parties.
  • Manage systems used within Customer Solutions Center such as MCS and other feeder systems.
  • Embrace the use of CRM New Salesforce to register all customer transactions and Amazon Connect (calls systems) to meet efficiency and productivity targets.
  • Work in a collaborative manner with cross-training and support cross-functional activities across all CPKC NSC Centers.

Requirements:

  • Bachelor's degree from an accredited university or college, preferably in a job-related major field of study.
  • Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience.

Benefits:

  • Complete health and welfare benefits package.
  • Competitive salary ($85,000 - $110,000 per year).
  • Incentive plan.
  • Vacation plan.

What We Offer:

Cpkc offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.


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