Customer Solutions Advocate
hace 12 horas
About the Role:
Cpkc is seeking a highly skilled Customer Solutions Advocate to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional support to our customers through proactive incident resolution, advocacy, and issue management.
Responsibilities:
- Resolve Asset and Configuration Management related incidents within the Operative Systems tool.
- Monitor and analyze KCS network and customer supply chains to provide proactive customer delay advisories.
- Act as advocate on behalf of the customer with transportation department and third parties.
- Manage systems used within Customer Solutions Center such as MCS and other feeder systems.
- Embrace the use of CRM New Salesforce to register all customer transactions and Amazon Connect (calls systems) to meet efficiency and productivity targets.
- Work in a collaborative manner with cross-training and support cross-functional activities across all CPKC NSC Centers.
Requirements:
- Bachelor's degree from an accredited university or college, preferably in a job-related major field of study.
- Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience.
Benefits:
- Complete health and welfare benefits package.
- Competitive salary ($85,000 - $110,000 per year).
- Incentive plan.
- Vacation plan.
What We Offer:
Cpkc offers a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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