Customer Service Team Lead

hace 5 horas


Monterrey, Nuevo León, México Optimas Solutions A tiempo completo
Job Description

We are seeking a highly motivated and driven Customer Support Team Lead to join our team at Optimas Solutions. As an expert in customer relationships, you will be responsible for maintaining strong relationships with customers and leading a team of CSRs in their day-to-day job execution efforts.

Main Responsibilities:
  • Act as first level escalation for assigned CS Team, providing expert advice and strategic input to assist in problem solving and decision making.
  • Work with CS Manager to provide necessary reporting and critical feedback regarding team performance and activities.
  • Train new CSRs in products, processes, and systems during the on-boarding process.
  • Collaborate with Program Manager on assigned Strategic or Key accounts and provide assistance and support to the Sales Organization Team.
  • Communicate effectively with the Supply Chain team and other internal departments.
Key Competencies:
  • Strategic Vision.
  • Building organizational capacity.
  • Results driven.
  • Embrace change.
  • Collaboration and Influence.
  • Entrepreneurial spirit.
  • Customer value and Market focus.
Salary Range:

$80,000 - $110,000 per year, depending on experience.

Benefits:
  • Competitive salary.
  • Health, dental, and vision insurance.
  • 401(k) matching.
  • Tuition reimbursement.


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