Customer Order Specialist

hace 17 horas


Xico, México Zebra Technologies A tiempo completo

At Zebra Technologies, we are a community of innovators who come together to create new ways of working to make everyday life better. Our collaborative environment is united by curiosity and care, driving us to develop dynamic solutions that anticipate customer needs and solve challenges.

We value being part of a team where everyone is seen, heard, valued, and respected. By drawing from diverse perspectives, we work together to deliver on our purpose and redefine the work of tomorrow for organizations, their employees, and those they serve.

As a Customer Order Specialist - Sales Support, you will have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that matter – locally and globally.

We're reimagining the future – for our people, our customers, and the world. Join us in creating tomorrow together.

About the Role

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process. This includes people, process, tools, and customer satisfaction.

In this role, you will act as a subject matter expert on all matters related to product and/or service contract orders, responding to inquiries from management, sales teams, and customers.

Key Responsibilities:

  • Enter new product and/or service contract order data into the system, ensuring data accuracy and process adherence.
  • Assign accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
  • May be assigned as primary contact/account representative for a key account/key customer.
  • Meet or exceed departmental or individual metrics associated with performance against service level agreements.
  • Provide price quotes on request.
  • Ensure proper recording and tracking of all assigned orders.
  • Respond to customer or internal inquiries regarding order status, invoices, service contract entitlements, etc.

Requirements:

  • Bachelor's Degree
  • 1-2 years of experience
  • Strong data entry skills with attention to detail and quality
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Intermediate level skills in Microsoft business applications including Word, Excel, and Outlook
  • Customer service values/orientation
  • Solid knowledge of product and service order policies and processes
  • Solid professional work behaviors (attendance, teamwork, time management)
  • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels)
  • Intermediate problem-solving skills

Estimated Salary: $55,000 - $65,000 per year, depending on experience and qualifications.


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