Customer Account Specialist

hace 2 semanas


Xico, México Pepsico A tiempo completo

**About the Role**

We are seeking a skilled Customer Account Specialist to join our team at PepsiCo. As a key member of our supply chain operations, you will be responsible for managing customer orders from receipt through delivery to customer warehouses and/or stores. Your primary goal will be to ensure accurate order execution and timely release to distribution centers, while maintaining high levels of customer service and compliance to key performance indicators.

Main Responsibilities

  • Manage customer orders from receipt through delivery to customer warehouses/stores, ensuring order accuracy and timely release to distribution centers.
  • Identify and resolve order-level issues, including product fulfillment, on-time delivery, customer transportation, allocations, and quality/freshness.
  • Provide proactive communication to customers, sales, and key leadership stakeholders to share order status, product availability, warehouse/transportation delays, and recovery timing.
  • Monitor data integrity between PepsiCo and customer systems to support timely and accurate order generation for key business initiatives, including promotions, innovation launches, discontinuances, seasonal/limited-time offerings, and item attributes.
  • Collaborate cross-functionally with customer and internal stakeholders to reconcile supply chain challenges, replenishment, and/or forecasting gaps, and drive productivity improvements.

Requirements

  • 6+ months of customer service experience
  • Written and verbal fluency in English
  • BA/BS degree with 2+ years of experience in order management, inventory replenishment, demand or supply planning, logistics, procurement, supply chain, or customer service
  • Strong written and verbal communication skills, with the ability to adapt style to the needs of the audience
  • Strong problem-solving, issue-resolution, influencing, and prioritization skills
  • Critical thinking skills, with an analytical and continuous improvement mindset
  • Ability to develop and improve customer relations
  • Innovation mindset, with the ability and willingness to adapt and integrate new technology, processes, and ideas to drive efficiency
  • Proficiency in MS Office suite (Excel, Word, Outlook, PowerPoint)
  • Learning agility, with the ability to quickly learn SAP and Tableau


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