Global Operations Manager
hace 1 semana
At Amazon, we're committed to delivering exceptional customer experiences. To achieve this, we need talented individuals who share our passion for excellence. As an Area Manager, Worldwide Operations, you will play a critical role in leading our team of hourly workforce to maintain the highest levels of safety, quality, attendance, and performance.
Key Responsibilities- Manage Safety, Quality, Productivity, and Customer Delivery Promises
- Collaborate with support teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to develop plans that meet business objectives
- Lead and develop a team of hourly associates by embodying Amazon's Leadership Principles
- Proactively identify and lead process improvement initiatives using Lean tools to delight customers
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Continuously climb and descend stairs (applies to sites with stairs)
- Flexibility to work on any type of assigned shift (nights, weekends, holidays, etc.)
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 3+ years of performance metrics, process improvement, or Lean techniques experience
- Experience managing a team of 150+ employees
- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Industry experience in: manufacturing, automotive, biotech, electronics, defense/aerospace, production, or distribution environments
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