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Technical Account Manager
hace 2 meses
**About the Role**
We are seeking a highly skilled Technical Account Manager to join our team at Legion. As a Technical Account Manager, you will be responsible for building strong relationships with our customers, understanding their technical needs, and providing expert guidance and support to ensure their success with our workforce management platform.
Key Responsibilities
- Customer Relationship Management: Develop and maintain strong relationships with key customer stakeholders, including sponsors and decision-makers.
- Technical Support and Issue Resolution: Serve as the primary point of contact for technical issues and escalations from assigned customers, providing expert guidance and troubleshooting assistance to ensure timely resolution of technical challenges.
- Configuration and Implementation: Translate customer technical requests and business requirements into Legion configuration updates, ensuring seamless integration and optimal technical operations.
- Operational Reviews and Planning: Plan, execute, and report on annual customer-specific operational reviews, including change management, administration assessment, and configuration review.
- Documentation and Knowledge Sharing: Ensure good customer-specific documentation hygiene for future reference and simple knowledge transfers, contributing to the Legion Knowledge Base for customers and internal teams.
- Key Account Metrics and Progress Reporting: Keep track of key account metrics for assigned accounts, communicating progress to both internal and external stakeholders.
Requirements and Qualifications
- Technical Experience: 3+ years of experience in Technical Account Management or other relevant experience, such as implementing and configuring workforce management solutions.
- Customer Management: Proven ability to manage multiple stakeholders and projects with competing priorities, with a strong focus on customer satisfaction and success.
- Technical Skills: Strong root cause diagnostic capabilities, technical understanding of integration platforms, and proficiency in SQL development.
- Education: Bachelor's degree or equivalent experience.
- Communication Skills: Exceptional interpersonal and English communication skills, including verbal, written, presentation, and listening skills.
About Legion
Legion is a remote, mission-driven team seeking exceptional talent to propel our vision of turning hourly jobs into good jobs. We're a collaborative, fast-paced, and entrepreneurial environment where you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Our award-winning AI-native workforce management platform is intelligent, automated, and employee-centric, proven to deliver 13x ROI. We help labor-intensive organizations maximize labor efficiency and employee engagement simultaneously.
Compensation and Benefits
We offer competitive compensation and benefits packages to all employees, including health benefits, paid time off, parental leave, equity, monthly wellness reimbursement, and monthly lunch on Legion. We strive to make competitive offers allowing employees room for future growth, based on the applicant's location, level of experience, education, and specialized knowledge and skills.
