Confidential Dispute Resolution Expert

hace 2 meses


Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

About the Role

We are seeking an experienced and skilled Dispute Resolution Analyst to join our team at Hewlett Packard. As a key member of our operations team, you will play a crucial role in resolving operational issues that may arise from the end-to-end sales process.

Responsibilities:

  • Act as a first point of contact for regular, on-going customer accounts and some top-tier customers on daily operational matters.
  • Resolve operational issues related to order status, returns, deliveries, invoicing, returns, and financial post-sales programs.
  • Engage with other functions and organizations to resolve issues related to customer support.
  • Develop and train team members on specialized topics such as dispute management, web invoicing, claims, order management, and special pricing.
  • Contribute to efforts to optimize current processes by collaborating with other groups within HP to improve day-to-day activities.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
  • Intermediate communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management.
  • Mastery in English and local language as well as other languages as required.

Preferred Qualifications:

  • Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes.
  • Experience in Accounts Payable or Collections.
  • Knowledge of vendor portals (Ariba, Coupa, etc.).
  • Knowledge of financials tied to supply chain operations (invoices, credits, returns).

Estimated Salary Range: $60,000 - $90,000 per year, depending on location and experience. We offer a comprehensive benefits package and opportunities for professional growth and development. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.



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