Confidential Dispute Resolution Expert
hace 2 meses
About the Role
We are seeking an experienced and skilled Dispute Resolution Analyst to join our team at Hewlett Packard. As a key member of our operations team, you will play a crucial role in resolving operational issues that may arise from the end-to-end sales process.
Responsibilities:
- Act as a first point of contact for regular, on-going customer accounts and some top-tier customers on daily operational matters.
- Resolve operational issues related to order status, returns, deliveries, invoicing, returns, and financial post-sales programs.
- Engage with other functions and organizations to resolve issues related to customer support.
- Develop and train team members on specialized topics such as dispute management, web invoicing, claims, order management, and special pricing.
- Contribute to efforts to optimize current processes by collaborating with other groups within HP to improve day-to-day activities.
Requirements:
- Bachelor's degree or equivalent experience.
- Typically 2-4 years of related experience in supply chain, customer service, procurement, or financial management.
- Intermediate communication skills with the ability to convey medium-impact messages clearly (verbal, written, and presentation) to internal and external peers and management.
- Mastery in English and local language as well as other languages as required.
Preferred Qualifications:
- Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes.
- Experience in Accounts Payable or Collections.
- Knowledge of vendor portals (Ariba, Coupa, etc.).
- Knowledge of financials tied to supply chain operations (invoices, credits, returns).
Estimated Salary Range: $60,000 - $90,000 per year, depending on location and experience. We offer a comprehensive benefits package and opportunities for professional growth and development. If you are a motivated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
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