Customer Service Supervisor
hace 1 día
About the Role
We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Intugo Call Center. As a key member of our operations team, you will be responsible for supervising employees who interact with potential customers via telephone or other forms of communication.
Key Responsibilities
- Supervise and train employees to ensure they meet performance standards and volume targets.
- Monitor and evaluate employee interactions and workflow to ensure quality service and efficiency.
- Collaborate with team members to develop best practices and improve customer experience.
- Assist management with daily operations and provide employee performance feedback.
Requirements
- 2 years' experience in a supervisory role in a telephonic or personal customer contact position.
- Knowledge and experience with call center metrics and reporting.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
What We Offer
- Nice work environment.
- Competitive base salary.
- Weekly payment.
- Food vouchers.
- Opportunities for professional growth and development.
Language Requirements
Bilingual - English/Spanish.
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