Customer Service Supervisor

hace 1 día


Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

About the Role

We are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Intugo Call Center. As a key member of our operations team, you will be responsible for supervising employees who interact with potential customers via telephone or other forms of communication.

Key Responsibilities

  • Supervise and train employees to ensure they meet performance standards and volume targets.
  • Monitor and evaluate employee interactions and workflow to ensure quality service and efficiency.
  • Collaborate with team members to develop best practices and improve customer experience.
  • Assist management with daily operations and provide employee performance feedback.

Requirements

  • 2 years' experience in a supervisory role in a telephonic or personal customer contact position.
  • Knowledge and experience with call center metrics and reporting.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.

What We Offer

  • Nice work environment.
  • Competitive base salary.
  • Weekly payment.
  • Food vouchers.
  • Opportunities for professional growth and development.

Language Requirements

Bilingual - English/Spanish.



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