Customer Service Representative

hace 4 días


Guadalajara, Jalisco, México Gordian Staffing A tiempo completo
{"title": "Customer Service Role at Gordian Staffing", "description": "At Gordian Staffing, we're dedicated to helping small and medium-sized enterprises thrive. As a Virtual Customer Service Agent, you'll play a crucial role in delivering exceptional customer experiences while adhering to our company's procedures and rules.

Your key responsibilities will include:

* Collaborating with internal departments to meet customer needs
* Preparing product or service reports
* Handling complaints and providing suitable solutions and alternatives within set timeframes

We offer a competitive salary, remote work opportunities, and a comprehensive benefits package, including medical insurance, vacation time, and a savings fund.

If you're a skilled communicator with a passion for customer service, we encourage you to apply for this exciting opportunity.

**Key Requirements:**

* Advanced English language skills (verbal and written)
* 2 years of experience in customer service, call center, or receptionist roles
* Excellent communication skills (verbal and written)
* Advanced MS Office 365 and Google Suite knowledge
* Tech-savviness

**Work Schedule:**

* Five-day work week, 38 hours a week
* Thursdays or Fridays off, and Sundays off (two rest days)
* 10:00 am - 7:00 pm CST (daylight saving time: 9:00 am - 6:00 pm CST)
* Saturdays require time availability, with a service window from 9:00 AM to 10:00 PM CST

**We're looking for someone who is:**

* A team player with excellent communication skills
* Able to work independently and manage multiple tasks
* Tech-savvy and proficient in MS Office 365 and Google Suite
* Passionate about delivering exceptional customer experiences

If you're a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

**Apply now and take the first step towards a rewarding career with Gordian Staffing"}

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