Customer Service Ambassador

hace 1 día


Guadalajara, Jalisco, México Flextronics - The Flex Company A tiempo completo
Customer Service Representative

At Flextronics - The Flex Company, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Utilize system applications and resources to provide comprehensive and high-quality services for all customer needs.
  • Handle inquiries, resolve customer problems and complaints with care and efficiency, ensuring one call resolution.
  • Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources, or demanding customers.
  • Interpret customer needs, recognize symptoms, causes, and solutions.
  • Identify situations where the customer requires further explanation or training and effectively provide solutions as needed.
  • Demonstrate clear speaking and writing skills in English, minimizing jargon to ensure customer comprehension.
  • Track relevant metrics and drive action items based on results KPIs.
  • Coordinate Order board, RMA, CMA, AR, OTD, Sales, and Export Process.
  • Validate prices, incoterms, terms of payment, and agreements for SOX controls knowledge.
  • Coordinate with the warehouse and logistics area of shipments following the shipping instructions requested by the customer.
Requirements:
  • BA/BS or equivalent work experience.
  • Experience in a similar position as CSR.
  • Advanced English (spoken and written).
  • Customer Service experience.

We're looking for a talented individual who is passionate about delivering exceptional customer experiences. If you're a team player with excellent communication skills and a customer-centric approach, we'd love to hear from you.



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