IT Technology Consultant

hace 1 día

San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo
About the Role

We are seeking a highly skilled IT Technology Consultant to join our Enterprise Cloud Services (ECS) Delivery Technical Operations team. As a key member of our team, you will be responsible for providing technical expertise and support for our customers across multiple infrastructures.

Key Responsibilities
  • Handle incidents, alerts, and service requests in a timely and efficient manner.
  • Deliver and maintain complex SAP landscapes, providing technical expertise and support.
  • Plan, set up, implement, and operate SAP technologies, achieving ambitious SLAs.
  • Conceptualize, design, configure, and administer server landscapes with a focus on Linux operating systems.
  • Troubleshoot and resolve hardware, OS, app, and DB-related issues that impact the business.
  • Manage daily operations to ensure high availability.
  • Document technical operational concepts and guidelines for implemented SAP landscapes and roll out this information to the rest of the team.
  • Coordinate with international teams in global projects, crisis handling, and de-escalation initiatives.
Requirements
  • BE/BTech/MCA from a reputable institute.
  • 6-9 years of work experience in Linux administration.
  • IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix.
  • Experience on at least one public cloud service provider (Microsoft Azure, Amazon Web Services, Google Cloud Platform).
  • Understanding of NFS, BlockDevice, Raid concepts.
  • Scripting experience in Shell, Perl, Python, Go, or similar.
  • Working experience in Virtualization (XEN, VMware).
  • Experience with OS monitoring, backup/restore, configuration automation technologies (Chef).
  • Experience working in an international environment, effectively collaborating with international and virtual teams.
  • Ability to create technical documentation and knowledge-based assets (KBAs).
  • Capacity to continuously acquire new knowledge proactively and independently.
  • Analytical and solution-oriented thinking.
  • Basic knowledge in Network and Storage.
Preferred Qualifications
  • Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector.
  • Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration).
  • Working knowledge in Business Object Products (BOBI, BODS etc).
  • Working knowledge in UNIX/Linux environment, HANA DB, and Sybase ASE databases.
  • Exposure to ITIL framework.
About SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We are a cloud company with 200 million users and more than 100,000 employees worldwide, driven by a purpose to help every challenge get the solution it deserves. At SAP, we build breakthroughs, together.

We are proud to be an equal opportunity workplace and an affirmative action employer, committed to the values of Equal Employment Opportunity and providing accessibility accommodations to applicants with physical and/or mental disabilities.

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