Clinical Support Specialist
hace 3 días
As a Clinical Support Specialist at NTT DATA, you will be part of a dynamic team supporting our healthcare customers 24/7. Your primary responsibility will be to handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.
Key Responsibilities- Respond to incoming service desk calls from healthcare customers
- Track and document incident tickets and related issues in a timely manner
- Drive resolution of incidents on a 24/7 desk
- Remain at designated workspace and in the phone queue for an 8 to 10-hour period with scheduled breaks
Requirements
- Minimum 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum 1 year of technical troubleshooting experience
- High school diploma or equivalent required
Preferred Qualifications
- Experience in a call center environment
- Effective communication and interpersonal skills
- Proficient typing and English language skills (both verbally and in writing)
What We Offer
- A full comprehensive benefits package that starts from your first day of employment
- A dynamic and inclusive work environment
- Opportunities for growth and development
About NTT DATA Services
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
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