Clinical Support Specialist
hace 2 días
About the Role:
We are seeking a skilled Clinical Support Specialist to join our team in Mexico. As a key member of our Provider Clinical Service Desk, you will play a vital role in providing exceptional support to our healthcare customers.
Job Summary:
This is a call center environment where you will primarily handle inbound customer calls, resolving technical issues and ensuring timely resolution of incidents.
Key Responsibilities:
- Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner, McKesson, and Meditech
- Track and document incident tickets and related issues in a timely manner
- Drive resolution of incidents on a 24/7 desk
- Read text on computer screens for extended periods
- Remain at designated workspace for an 8-10 hour period with scheduled breaks
Requirements:
- Minimum 1 year call center experience
- High school diploma or equivalent required
- Experience in a call center environment
- Effective communication and interpersonal skills
Preferred Qualifications:
- Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
Compensation and Benefits:
We offer a competitive salary of approximately $35,000 per year, commensurate with experience, plus comprehensive benefits package that starts from your first day of employment.
About NTT DATA Services:
NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services.
-
Clinical Support Specialist
hace 9 horas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewNtt Data is a global leader in digital transformation, providing innovative solutions to the healthcare industry. We are seeking an experienced Clinical Support Specialist to join our team in USA. As a key member of our Provider Clinical Service Desk, you will play a critical role in delivering exceptional customer service and technical support...
-
Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoWe are seeking a skilled Clinical Support Specialist to join our team at NTT DATA Services. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional support to healthcare customers.As a Clinical Support Specialist, you will be responsible for handling inbound customer calls, responding to service desk tickets,...
-
Technical Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA A tiempo completoJob Title: Technical Clinical Support SpecialistEstimated Salary: $60,000 - $80,000 per annum.About NTT DATA Services:We are a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of...
-
Clinical Application Support Specialist
hace 2 días
Guadalajara, Jalisco, México Nttdata A tiempo completoAbout the RoleNttdata seeks a highly skilled Clinical Application Support Specialist to join our Provider Clinical Service Desk team. As a key member of our 24/7 support team, you will be responsible for providing top-notch technical assistance to healthcare customers regarding clinical applications.Job ResponsibilitiesRespond to incoming service desk calls...
-
Clinical Service Desk Representative
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewThis is a unique opportunity to join NTT DATA, Inc. as a Clinical Service Desk Representative - Healthcare Support Specialist.
-
Clinical Support Specialist
hace 3 días
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoOverview">Ntt Data Services is a global leader in digital transformation and IT services. As a Clinical Support Specialist, you will be part of our team that delivers targeted segment solutions to the healthcare ecosystem.We are committed to improving patient outcomes by creating efficiencies across the industry.Salary">The estimated salary for this position...
-
Clinical Support Specialist
hace 2 días
Guadalajara, Jalisco, México Nttdata A tiempo completoJob SummaryWe are seeking a skilled Clinical Support Specialist to join our team in Mexico. As a key member of our provider clinical service desk, you will be responsible for handling inbound customer calls and providing top-notch support to our healthcare clients.About the RoleThis is a call center environment where you will work closely with clinicians and...
-
Clinical Support Specialist
hace 3 días
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleAs a Clinical Support Specialist at NTT DATA, you will be part of a dynamic team supporting our healthcare customers 24/7. Your primary responsibility will be to handle inbound customer calls regarding clinical applications such as Epic, Cerner, McKesson, and Meditech.Key ResponsibilitiesRespond to incoming service desk calls from healthcare...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoNTT Data is a global business and IT services provider, specializing in digital, cloud, and automation. We offer a comprehensive portfolio of consulting, applications, infrastructure, and business process services.We are seeking a Technical Support Specialist to join our Provider Clinical Service Desk team. This role will be responsible for handling inbound...
-
Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout the Role:We are seeking an experienced Clinical Support Specialist to join our Provider Clinical Service Desk team. This is a challenging and rewarding role that requires strong technical troubleshooting skills, excellent communication abilities, and a passion for delivering exceptional customer service.Responsibilities:Handle inbound customer calls in...
-
Healthcare Clinical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoEstimated Salary: $45,000 - $60,000 per annum.About HashmapWe are a leading provider of clinical services, committed to delivering exceptional patient care and support.Job OverviewThis role is part of our Provider Clinical Service Desk team, where you will work as an agent handling inbound customer calls. As a key member of our 24/7 desk, you will be...
-
Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob Title: Clinical Support SpecialistA dynamic opportunity has arisen for a skilled Clinical Support Specialist to join our healthcare team at NTT Data. As a key member of our support team, you will play a vital role in delivering exceptional customer service and technical expertise to our clients.About the Role:This is an exciting chance to work with a...
-
Healthcare Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleWe are seeking a skilled Healthcare Clinical Support Specialist to join our team at NTT DATA, Inc. This role involves handling inbound customer calls as part of our Provider Clinical Service Desk.ResponsibilitiesTrack and document comments, and close or escalate incident tickets and related issues in a timely mannerDrive resolution of incidents...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data Services A tiempo completo**Job Overview**Ntt Data Services is a leading provider of digital, cloud, and automation services. As a Technical Support Specialist on our Clinical Service Desk team, you will play a critical role in delivering exceptional support to healthcare customers.**Estimated Salary:** $65,000 - $85,000 per year**Responsibilities: Respond to incoming service desk...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoEstimated Salary: $50,000 - $70,000 per yearAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our Clinical Service Desk team at NTT DATA Services. In this role, you will be responsible for providing exceptional customer service and technical support to healthcare customers through inbound calls, emails, and other...
-
Senior Clinical Support Associate
hace 3 semanas
Guadalajara, Jalisco, México NTT DATA Services A tiempo completoJob OverviewWe are seeking a skilled Senior Clinical Support Associate to join our Provider Clinical Service Desk team. This is a fantastic opportunity to work in a dynamic call center environment, supporting healthcare customers 24/7.
-
Customer Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Support Specialist to join our Clinical Service Desk team. In this role, you will be responsible for providing exceptional support to healthcare customers via phone calls, ensuring their clinical applications are running smoothly.ResponsibilitiesRespond to incoming service desk calls from...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout the RoleWe are seeking a Technical Support Specialist to join our Clinical Service Desk team in Guadalajara, Mexico. This is a remote opportunity that requires strong technical troubleshooting skills and excellent communication abilities.Job ResponsibilitiesProvide timely and effective support to clinicians via inbound callsTrack and document incident...
-
Technical Support Specialist
hace 3 semanas
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout HashmapHashmap is a leading provider of healthcare clinical service solutions, dedicated to delivering exceptional support to our customers. Our team of experts works tirelessly to ensure that our services meet the highest standards of quality and reliability.Job SummaryWe are seeking an experienced Technical Support Specialist to join our team in...
-
Customer Support Specialist
hace 2 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewWe are seeking a skilled Customer Support Specialist to join our Provider Clinical Service Desk team. This is an exciting opportunity to work in a fast-paced call center environment, providing exceptional support to our customers 24/7.Key Responsibilities:Resolve customer incidents in a timely and efficient manner.Track and document comments,...