Senior Consumer Experience Manager
hace 7 días
We are seeking a Senior Consumer Experience Manager to oversee the management of our service, ensuring that consumers enjoy a timely, seamless and consistent experience across all touchpoints. This includes representing the interests of both consumers and the company, in compliance with Danone standards.
The successful candidate will have a minimum of 5 years of professional experience, particularly for manager positions, with preferably several years of experience in a similar position in consumer or customer service. They will also possess excellent listening and communication skills, both for external communication and internal communication.
Key Responsibilities- Plan, implement and maintain operational standards and systems, performance objectives, budget, and staffing.
- Analyze consumer feedback and translate it into concrete action plans with responsible functions to improve products and services offered.
The ideal candidate will be able to work in a cross-functional team environment, under various internal and external constraints, with possibly conflicting interests of the various stakeholders. They will also be digitally savvy, with a good understanding of technology applicable to contact centers.
The salary range for this role is approximately $80,000 - $110,000 per year, depending on location and experience.
RequirementsTo succeed in this role, you will need:
- A minimum of 5 years of professional experience, particularly for manager positions.
- Excellent listening and communication skills, both for external communication and internal communication.
- Digitally savvy, with a good understanding of technology applicable to contact centers.
- Able to work in a cross-functional team environment, under various internal and external constraints, with possibly conflicting interests of the various stakeholders.
The company offers a competitive salary, as well as opportunities for growth and development within a dynamic and innovative organization.
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