Senior Digital Customer Experience Manager

Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

About UsCapital One is a leading financial institution that aims to revolutionize the way people manage their money. We're committed to creating innovative and sustainable customer experiences through technology.Job SummaryWe're seeking a highly experienced Senior Digital Product Manager to lead our Customer Experience Innovation team. As a key member of our...

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...

Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...

About the RoleAs a Digital Experience Manager at Apple, you will play a crucial role in driving performance of Apple products across our partners in Mexico. You will be responsible for implementing and monitoring the compliance of Apple's customer experience on eCommerce Retailers and Carriers in Mexico.Key ResponsibilitiesDrive performance of Apple products...

Job SummaryWe are seeking a highly skilled Customer Experience Delivery Manager to lead the design, implementation, and ongoing analysis & optimisation of agreed brands across selected Emerging Market Countries.Key ResponsibilitiesSupport the execution of omnichannel integrated campaigns for priority market/brands in a timely manner, with clear customer...

About the RoleThe Mobility Earner Experience Manager is the guardian of the customer experience and will be obsessed with knowing every detail around the E2E customer journey for specific issue types.Main Responsibilities:Ensure every aspect of our customer support processes are designed with our customers, and our budget, in mind.Help to define and...

Job Title: Customer Experience ManagerAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Cisco Systems. As a key member of our customer success organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations, leading to...

**About the Role at Uber**Uber's Digital Experience Products Insights and Rollouts team is pioneering user-centric experiences through efficient self-support services, maximizing contact center agent efficiency with thoughtful investments.We're seeking a Senior Program Manager to lead initiatives enhancing support for our customers and business partners...

About the Role:SAP Enterprise Cloud Services is seeking a highly skilled Digital Customer Engagement Manager to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and ensuring seamless service delivery for our cloud customers.Key Responsibilities: Supports sales to delivery handover and...

About AppleThe people at Apple don't just build products – they revolutionize entire industries. Our diverse team and innovative ideas drive amazing technology and industry-leading environmental efforts. Join us and help leave the world better than we found it.We are seeking a motivated Digital Customer Experience Specialist to drive performance of Apple...

About the RoleThe Digital Customer Engagement Manager is responsible for delivering end-to-end customer engagement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, focusing on SAP S/4HANA, private cloud edition deliverables.Key ResponsibilitiesOversee the customer lifecycle from contract signing to renewal support.Maintain customer...

The Senior Customer Service Manager role at Citi is a key position responsible for leading a team in delivering exceptional customer service and support to external clients.**Key Responsibilities:**• Manage a team of customer service representatives to ensure seamless delivery of customer service support.• Evaluate team performance, make recommendations...

At Gates Corporation, we're seeking a talented Customer Experience Account Manager to join our North American Center of Commercial Excellence. As a key member of our team, you'll be responsible for supporting large OEM customers in the US, ensuring they receive the best service possible through timely order processing and coordination with other...

Citi is seeking a skilled Marketing Automation Specialist to join our team. The ideal candidate will have 5-8 years of experience in digital marketing and possess excellent communication and diplomacy skills.Key Responsibilities:Develop life-cycle strategies and journeys for customers to drive the best digital customer experienceOversee email marketing...

Job Summary: We are seeking a highly skilled Digital Customer Success Lead to drive sustained customer success and growth in the post-sales customer lifecycle. The ideal candidate will provide expertise in training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus.Key...

About QualtricsWe create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. With over 18K clients globally, we're on a mission to bring humanity, connection, and empathy back to business.At Qualtrics, we're not just a platform - we're the creators and stewards of...

**About Us**IWG, a leading provider of workspaces, is revolutionizing the way people and businesses work. With over 120 countries across the globe, we offer our customers flexibility and convenience.We are currently seeking a skilled Dynamic Customer Experience Manager to join our team in Mexico City. In this role, you will be responsible for providing...

Company Overview">About Apply Digital Ltd., a global digital transformation partner, we enable clients to modernize their organizations and deliver meaningful impact. Our team of 650+ experts has helped companies like Kraft Heinz, NFL, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group transform their businesses.Salary: $180,000 - $220,000 per...

At Ecovadis, we are the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology.We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social, and ethical risks.The position is based in Mexico City, and you will be...