Senior UX Researcher

hace 1 mes


Condominio Sendero de los Quetzales, México Zillow A tiempo completo
About the Role

We're seeking a seasoned UX Researcher to join our Zillow Home Loans user research team. As a senior member of our team, you'll drive research and design strategy to craft exceptional customer experiences. Your expertise will help us understand our customers' needs and preferences, informing product decisions that make Zillow the most-loved place to discover, buy, sell, or rent a home.

Your responsibilities will include:

  • Conducting qualitative and quantitative research to investigate customer problems and opportunities
  • Synthesizing research findings to guide product strategy and innovation
  • Collaborating with cross-functional teams to ensure customer needs are met throughout the design process
  • Presenting research insights and influencing stakeholders to take action
  • Leading research activities, such as user interviews, contextual inquiry, and usability testing
  • Measuring the success of products and their impact on customer experiences

We're looking for someone with 5-7 years of experience in user research, excellent collaboration skills, and a passion for driving customer-centric design. If you're a strong communicator with a knack for translating research findings into actionable insights, we'd love to hear from you.

About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, we're committed to providing digital solutions, first-class partners, and seamless experiences for homebuyers, sellers, and renters. Our team is dedicated to making Zillow the go-to platform for all things real estate.

We're proud to be an equal opportunity employer, committed to fostering an inclusive and innovative environment where our employees can thrive. If you're passionate about customer experience and want to be part of a team that's changing the way people interact with real estate, let's connect.



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