Senior UX Researcher

hace 1 mes


Condominio Sendero de los Quetzales, México Zillow A tiempo completo
About the Role

We're seeking a seasoned UX Researcher to join our Zillow Home Loans user research team. As a senior member of our team, you'll drive research and design strategy to craft exceptional customer experiences. Your expertise will help us understand our customers' needs and preferences, informing product decisions that make Zillow the most-loved place to discover, buy, sell, or rent a home.

Key Responsibilities
  • Conduct qualitative and quantitative research to investigate customer problems and opportunities
  • Develop and synthesize customer insights to guide product strategy and innovation
  • Collaborate with cross-functional teams to ensure customer needs are aligned with business objectives
  • Design and lead research activities, including user interviews, surveys, and usability testing
  • Present research findings and insights to stakeholders, influencing product decisions and business outcomes
  • Lead multiple projects independently, prioritizing business objectives and delivering high-quality work on time
Requirements
  • 5-7 years of experience as a user researcher or similar role, conducting primary research with consumers and/or in B2B settings
  • Strong communication and collaboration skills, with experience working with diverse product teams
  • Expertise in qualitative research methods, including surveys and usability testing
  • Ability to synthesize complex research findings into actionable insights
  • Experience presenting research findings and influencing stakeholders
About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. We're committed to fostering an inclusive, innovative environment where our employees can thrive and do their best work.

We're an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.



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